IT Solutions Architect

Full-Time

Exempt

Position Summary

The Solutions Architect role involves assisting both outside and inside sales representatives in discovering and presenting technical solutions, responding to customer requests for information or proposals, and architecting complex solutions beyond the scope of a client partner’s Managed Service agreement. This role requires understanding business problems faced by C-level executives and providing strategic, solutions-driven approaches. Responsibilities include working with customers to determine needs and budgets, collaborating with the Project team to create accurate statements of work for major infrastructure projects, and participating in post-project reviews.

Why Entech?

Entech is a Managed IT Services Provider with 28 years of experience delivering secure and reliable technology solutions to businesses throughout Florida. As a Managed Service Provider (MSP), we manage and support our clients’ technology environments—including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term IT strategy—allowing organizations to focus on their business while we handle their technology.

With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale, we now serve organizations across Southwest and Southeast Florida and continue to grow our team of talented technology professionals.

Essential Duties and Responsibilities

• Assist outside and inside sales representatives in discovery and presentation of technical solutions.
• Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.
• Architect complex and non-complex solutions that fall outside of the coverage of a client partner’s Managed Service agreement.
• Ability to understand business problems of C-level executives and provide solutions-driven approaches to solving problems.
• Strategic approach to technical selling with a professional understanding of customer expectations.
• Work with customers to determine needs and budget.
• Work with Project Manager to ensure accurate statement of work creation for all major infrastructure projects. This includes Project timeline, schedule and labor estimates.
• Create project charters for pre-project validation and approvals.
• Participate in post-project meetings to review key project success metrics and lessons learned.
• Help facilitate handoff from sales and partner success teams to project team.
• Work independently or as part of a team to research and develop new products and services for organization to offer.
• Provides guidance to peers but has no formal supervisory responsibility.
• Adheres to Entech's HIPAA and information security policies.
• All other duties as assigned

Required Technical Skills

• Advanced proficiency in:
• Windows 10 and 11 Operating Systems
• Workstation and Server Hardware
• Microsoft Cloud Technologies (Azure and Microsoft 365)
• Standard Windows Applications
• Microsoft Office Suite
• Email and Mobile Device connectivity
• Networking hardware and configuration
• Cybersecurity Solutions
• Business Continuity Solutions
• IPv4 and IPv6 technologies
• LAN/WAN technologies and connectivity
• Hyper-V, vSphere, Citrix virtualization technologies
• SQL
• Terminal Services and VPN connectivity
• Windows Server 2012 – 2022
• Ability to work with Customer Relationship Management (CRM) software.
• Proficient in Microsoft Office environment (Outlook, Word, and Excel).

Required Skills and Abilities

• Advanced knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies.
• Ability to collaborate effectively and share resources across departments to move projects forward.
• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English.
• Ability to perform basic math computations.
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to maintain composure and handle stressful situations.
• Must be detail oriented, organized, multi-task oriented and possess excellent communication skills.

Education and Experience

• High School Diploma or GED (Two years college or equivalent work experience preferred).
• Ten years of related experience or relevant coursework.
• Demonstrated track record of successfully managing a wide variety of technology infrastructure, deployment, cloud, and migration projects.
• Advanced knowledge in project management principles.
• Experience using ConnectWise or other ticketing, incident management or project management applications.

Certifications and Licenses

• Professional Project Management certification(s) preferred such as CAPM, PMP, CompTIA Project+
• CompTIA Security+ and Network+ or equivalent
• Microsoft Professional IT certifications (MCP, MCSA, MCSE)
• MS-100, MS-500, AZ-104 desired
• Fortinet, Cisco or SonicWall certifications: Cisco CCNA, CCIA, CCEA

Benefits:

Free Employee Medical Insurance

Additional Employer Paid Medical Options

Fully Vested 401(k) Match

Flexible Time Off (an unlimited amount of paid time off days)

Free $10,000 Life Insurance Policy

Six Paid Holidays – PLUS Black Friday!

Flexible Schedule Options

Fun Employee Events – Yearly Culture Building Events

Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.