IT Support Technician

Description

About the Role

Are you a tech-savvy student or recent graduate looking to launch your IT career? We are looking for a motivated IT Support Technician to join our team and provide hands-on technical support across our service area in Orange and Lake Counties. This is an excellent opportunity to build practical, real-world experience in a dynamic environment where no two days are the same.

Key Responsibilities

Help Desk & End-User Support

• Respond to and resolve help desk tickets related to account access, password resets, and user authentication issues
• Perform administrative installation and configuration of software applications on end-user devices
• Troubleshoot and resolve hardware, software, and connectivity issues for desktops and laptops
• Support users via phone, email, remote desktop, and in-person visits

Hardware & Device Management

• Set up and configure new laptops and desktop computers for incoming users
• Diagnose and resolve printing and printer-related issues including network and local printer connectivity
• Maintain and track IT assets using asset tagging and inventory management systems
• Coordinate hardware repairs and warranty replacements as needed

User & License Administration

• Assist with basic user account configuration in Active Directory and cloud-based platforms
• Support software licensing processes including assignment, renewal tracking, and compliance basics
• Onboard new employees by preparing workstations and provisioning access

Networking & Infrastructure Support

• Troubleshoot network connectivity issues including wired, wireless, and VPN access
• Apply foundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, and basic network topology
• Escalate complex network or infrastructure issues to senior IT staff with thorough documentation

Field & Travel Requirements

• Travel to various client or office locations throughout Orange County and Lake County as required
• Provide on-site technical support, hardware installations, and equipment deployments at multiple locations
• Maintain a professional demeanor and strong communication skills when representing IT on-site

What We Offer

• Hands-on, real-world IT experience to complement your academic background
• Mentorship from experienced IT professionals
• Exposure to a wide variety of technologies, environments, and industries
• Health, Vision, Dental Benefits
• 401k Match
• Educational Reimbursement
• Gym Reimbursement
• Mileage reimbursement for travel
• Opportunity for growth and advancement as skills develop

Requirements

Qualifications

Education

• Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field
• Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals, or similar) are a plus but not required

Knowledge & Skills

• Familiarity with networking concepts and topology, including LANs, WANs, routers, switches, and wireless access points
• Basic understanding of operating systems, particularly Windows 10/11, and general computing concepts
• Comfortable with hardware troubleshooting, peripheral setup, and hands-on device configuration
• Ability to learn new tools and technologies quickly with minimal supervision
• Strong problem-solving skills and a customer-first attitude
• Good written and verbal communication skills

Additional Requirements

• Valid driver’s license and reliable transportation for travel within Orange and Lake Counties
• Ability to lift and carry IT equipment (up to 40 lbs)
• Authorized to work in the United States