Salary: £41,772 - 44,300 per year Requirements: We require experience leading, mentoring or developing others within a technical team. We require a strong understanding of ITIL principles and service management best practice, with a minimum of ITIL4 Foundation certification or an SDI (Service Desk Institute) qualification. We require proven experience working within a busy Service Desk or IT support environment. We require experience delivering against service level agreements and performance m…