IT Service Desk Analyst

Salary: $80k - $85k + super and salary packaging

Do you enjoy solving technology challenges and helping people get the most from their digital tools?

Intereach is a not-for-profit community organisation that has been supporting and strengthening rural, regional and remote communities across NSW and Victoria for more than 50 years.

We are looking for a customer-focused IT Service Desk Analyst to join our Technology team and help deliver reliable, secure, and modern technology services that enable our staff to support local communities.

As the first point of contact for ICT support, you will provide Level 1 and Level 2 technical assistance across Microsoft 365, user accounts, devices, and business applications. You'll troubleshoot issues, manage service requests, support onboarding and offboarding activities, and contribute to technology projects and continuous improvement initiatives.

For a copy of the Role Profile, please email [email protected]

Why join Intereach?

• Work for a purpose-driven organisation that makes a real difference in local communities.
• Be part of a modern, technology-focused team.
• Gain experience across Microsoft 365, cloud platforms, cyber security, and digital workplace technologies.
• Contribute to projects that improve services for staff and the communities we support.

About our technology environment

Intereach is a fully cloud-based organisation, leveraging modern Software-as-a-Service (SaaS) and Microsoft cloud technologies. We operate without on-premises servers or hosted server infrastructure, providing a contemporary technology environment that supports flexibility, security, and innovation across our diverse regional workforce.

If you're passionate about technology, enjoy helping others, and want to build your career in a collaborative and purpose-driven organisation, we'd love to hear from you.

Ready to Apply?

Click Apply Now.

Applications close 10:00 am, Wednesday 26 August.

We encourage early applications as suitable candidates may be contacted and progressed without delay.

To be considered, please upload your:

• Resume
• Cover letter outlining your skills, experience and suitability for the role.

Alternative application methods are available for anyone unable to apply online.

If shortlisted, you will be contacted by phone. If not progressing to interview, you will be notified via email.

Further Information

For recruitment and application enquiries, please contact:

Jessica Kemp Recruitment Officer

P: 1300 488 226 E: [email protected]

For role-specific enquiries, please contact:

Reid Mcalpine Information Technology Services Coordinator

P: 0436 914 523

We proudly welcome applicants from all walks of life. People of all ages, backgrounds and cultures are encouraged to apply.

We welcome unpaid carers, Culturally and Linguistically Diverse people, the LGBTQI+ community, people with disability and Aboriginal and Torres Strait Islander applicants.