Graduate IT Service Desk Analyst (2027 Graduate Pathway)

Are you in your final year of an Information Technology-related degree and looking to kick-start your career in IT?

We're seeking a motivated and customer-focused Graduate IT Service Desk Analyst to join our Brisbane team. This is a unique opportunity to gain hands-on industry experience while completing your studies, working two days per week for the remainder of the year before transitioning into a permanent full-time role from January 2027.

This position may be based in either our Brisbane or Sydney office, with support provided to employees across our national business.

If you're passionate about technology, enjoy helping people, and are eager to learn, we'd love to hear from you.

About the Role

As a member of our IT Service Desk team, you'll be the first point of contact for our employees, providing technical support and ensuring a positive user experience across a range of technologies and business systems.

Working alongside experienced IT professionals, you'll receive mentoring and practical exposure to core IT support functions, building a strong foundation for a successful career in technology.

Key Responsibilities

• Provide first-level IT support via phone, email and ticketing systems.
• Assist users with hardware, software, application and access-related issues.
• Log, track and resolve support requests in accordance with service standards.
• Set up and configure laptops, mobile devices and user accounts.
• Escalate complex technical issues to senior IT team members when required.
• Maintain accurate documentation of requests, solutions and processes.
• Deliver a high level of customer service to internal stakeholders.
• Contribute to continuous improvement initiatives within the IT team.

About You

We're looking for someone who is curious, eager to learn and enjoys solving problems.

To be successful, you will have:

• Current enrolment in the final year of an Information Technology, Computer Science, Information Systems or related degree.
• Availability to work two days per week in our Brisbane office for the remainder of 2026.
• The ability to commence in a full-time permanent position from January 2027.
• Strong communication and interpersonal skills.
• A genuine interest in technology and providing great customer service.
• Good problem-solving skills and attention to detail.
• A positive attitude and willingness to learn.

Highly Regarded

• Previous customer service experience in retail, hospitality, call centre or similar environments.
• Exposure to Microsoft 365, Windows devices or basic networking concepts.
• Experience through university projects, internships or personal technology interests.

About Us

McInnes Wilson is a leading independent full-service firm with offices in Brisbane, Sydney, Melbourne, Adelaide, Canberra and Maroochydore. The firm has approximately 60 principals and over 400 staff nationally. We pride ourselves on delivering high quality outcomes for our valued clients whilst being recognised as a positive, collegiate place to work. We believe in our people and trust them with our brand.

What we offer

As a national corporate law firm, we offer exposure to premium clients, large scale, multi-party, complex litigated matters and transparent career pathways, together with a variety of benefits including: generous paid parental leave, paid salary continuance insurance, flexible working, study assistance, pro-bono opportunities, complementary massages, realistic billables targets for legal practitioners, a formal mentoring program, professional memberships, birthday leave, social club, EOFY functions and end of year celebrations.

All applicants should note that the successful candidate will be required to undergo background screening including reference checks and police checks.

Any questions regarding this role should be directed to our Talent team, [email protected].

We are an equal opportunity employer and value diversity at our firm. We encourage applications from all qualified individuals who represent the communities in which we live and work. We encourage people from all backgrounds to join us; we are committed to providing an equitable recruitment experience for all candidates.

We kindly request that recruitment agencies do not contact the business in relation to this vacancy. Unsolicited CVs will not be considered or accepted.