IT Service Desk Analyst

Are you an experienced Service Desk Analyst located in the ACT region, who likes to work in an environment where there is always something new to learn? Do you like helping people with challenging IT issues? Are you passionate about IT? Are you an Australian Citizen? AUIT could be the place for your next Service Desk Analyst role!

What does AUIT offer?

• Career development in a leading Managed Services Provider (MSP) environment.

• Permanent full-time employment with a competitive salary package.

• Unique support model that sometimes requires you to attend the customer site and fix issues in person.

• Excellent customer engagement role.

• Energetic and positive workplace culture where people enjoy what they do, have a laugh, and work closely together.

• Training and Upskilling.

About the Business:

AUIT is a full-service I.T. Managed Services Provider that provides end to end I.T. solutions and support to a wide range of clients within the Canberra and ACT region. The services provided by the AUIT include IT Service Management, IT Support, IT Security, Project Management, Asset Management, Disaster Recovery, Backup Management, Business Continuity, Cloud Services, Hardware Sales, and Web Hosting.

About the Role:

This is an exciting opportunity for you to work in a collaborative and supportive environment while making meaningful impact by providing exceptional technical support to end-users. AUIT wants people who are looking for professional development opportunities to enhance their skills and knowledge. If you are an experienced, customer-focused IT professional with a passion for delivering first class technical support, we would love to hear from you! Apply now and become a valuable part of our dedicated IT support team.

Desired Skills and Experience:

It is expected the IT Service Desk Analyst will have:

• Minimum 2-year practical experience in the Information Technology industry, preferably in the IT Service Desk Analyst space.

• Have previous experience providing Level 2-3 support in Full Managed Services IT type environments.

• Handled incoming calls, created, managed, followed-up and resolved issues via ticket-based CRM with a high level of attention to detail whilst providing the customer with regular progress updates.

• Demonstrated experience administrating Microsoft Intune, 365 Windows Server Environments and Desktop products including Active Directory.

• Experience with troubleshooting Microsoft Office products including 365 and Intune.

• Excellent customer service skills and the ability to communicate with a wide range of stakeholders.

• Strong problem-solving skills and the ability to take responsibility for issues that arise.

• Comprehensive understanding of I.T. fundamentals including email and file sharing.

• Experience with hardware faults including printer issues and router issues.

• Strong attention to detail.

Required:

• Hold a minimum of 2-year relevant experience, in an IT Service Desk or Technical role (preferably MSP specific).

• Live within the ACT region in Australia as you will be driving to and from customer locations from Hume, ACT.

• Hold a valid, Australian Drivers Licence to drive the available AUIT cars and equipment to customer sites.

• Be able to successfully pass an Australian Police Check.

• Active Directory and/or Azure AD Experience.

• Windows file shares, permissions, security experience.

• Group Policy creation and Management experience.

• Intune Enrollment and Policy Management experience.

• Printer management experience.

• Office 365 Management experience.

• Domain/DNS Management experience.

• Network management (subnetting, L2/L3 switching/routing) (Desirable).

• VOIP/SIP Phone system administration experience.

Please submit your CV and a ONE-page cover letter outlining your experience.