IT Service Delivery Manager
HR Plus (Talent) Limited · Hong Kong, Hong Kong SAR, Hong Kong ·
- Category
- Project management
- Experience
- 5+ years
Oversee APAC IT operations and service delivery for a retail-focused HR tech company, managing networks, security, vendors, and incident resolution.
Benefit:
- Guaranteed Double Pay
- Discretionary Bonus
- Growing Retail Business
- 5 mins walk from MTR
Job Responsibilities:
The job incumbent will be accountable for the APAC IT Operation. The job scope including, but not limited to:
IT Operation
- Maintain and optimize local company networks and servers.
- Oversee data backup and system security operations such as user authorization, firewalls, etc.
- Manage installations, upgrades and configurations of hardware and software.
- Ensure data is handled, transferred or processed according to legal and company guidelines.
- Prepare budget and control the cost regarding IT systems.
- Provide technology support for corporate conferencing and ensure the readiness of meeting room resources.
Service Management
- Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses.
- Monitor and manage desktop support, IT/IS services desk.
- Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.
Performance and Quality Management
- Prepare regular performance report in monitoring of service delivery.
- Build robust relationships with teams and stakeholders to enable effective dialogue exchange between departments.
Technical Perception
- Supervise desktop management teams to facilitate continual improvements in the desktop environment.
- Collaborate with technical design teams to set standards for software, hardware, and security.
Job Requirements
- University degree in Computer Science, Information Systems or related discipline
- Holder of ITIL certification is a definite advantage
- 5 years in managing an IT service delivery function under diverse and multinational working environment.
- Good understanding of AX 2012 or Dynamics 365 Finance & Operations. Knowledge in LS-retail is a plus.
- Demonstrable and recent experience in service operations/managing an external service provider.
- Independent, strong communication, service deliver and relationship management skills
- Fluent English and Mandarin, both written and spoken
- Immediate available is preferred
Competitive remuneration package including 5-day work week will be offered to the right candidates. Interested parties please click the below "Apply Now" button.
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"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."