IT Operations and Service Delivery Manager
Boardroom Appointments · Johannesburg, South Africa ·
- Employment
- Contract
- Category
- Project management
- Experience
- 3+ years
The IT Operations and Service Delivery Manager oversees end-to-end service delivery, manages team performance, and ensures the efficient resolution of incidents using Microsoft technologies. This 12-month contract role focuses on optimizing service processes, monitoring SLAs, and maintaining strong vendor and client relationships.
IT Operations and Service Delivery Manager - 12 Month Contract
Minimum Requirements:
- Matric (Grade 12)
- Bachelor's degree in IT, Computer Science, or a related field. (Related technical qualifications, based on technical assessment outcome)
- Minimum of 5 to 8 years of experience in IT operations, with at least 3 years in a managerial role.
- Proficiency in Microsoft technologies (Windows Enterprise, Office 365, Azure, SQL, etc.).
- Strong communication, leadership, and problem-solving skills.
- Clear examples of previous track record.
Responsibilities:
- Oversee end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.
- Collaborate with cross-functional teams to optimize service processes.
- Monitor SLAs and KPIs, making data-driven decisions to improve service quality.
- Leverage your Microsoft technical background to guide the team in troubleshooting and resolving complex issues.
- Stay updated on Microsoft products, services, and best practices.
- Foster strong client relationships by understanding their needs and expectations.
- Implement customer-centric strategies to enhance satisfaction and loyalty.
- Lead and motivate a team of IT professionals.
- Provide coaching, mentorship, and performance feedback.
- Collaborate with vendors to ensure seamless service delivery.
- Participate and drive contract negotiations and manage vendor relationships.
- Identify areas for efficiency gains and implement process enhancements.
- Drive continuous improvement initiatives.