IT Service Delivery Manager (FTC)
JAC Recruitment · Farringdon, Central London ·
- Employment
- Contract
- Category
- Project management
- Salary
- GBP 55,000 – 65,000 / year
1-year fixed-term IT Service Delivery Manager for a retail company, hybrid in London or Amsterdam. Day to day the person runs regional L1 incident triage and routing, coordinates major incidents, and manages the service desk while building knowledge toward future team autonomy.
Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 65,000 GBP 10% Bonus Job responsibilities: 1. Service Desk & Incident Management * L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping knowledge and control within future autonomy. * Major incident management: Coordinate major incidents end…