IT Quality Assurance Analyst

Role:
The IT Quality Assurance (QA) Analyst – Enhancements & Integrations is responsible for validating the quality, accuracy, and reliability of solutions delivered by the development teams across ORNL Federal Credit Union. This includes testing enhancements, integrations, RPA/automation workflows, and other application changes to ensure they meet documented requirements, business expectations, and regulatory standards. The IT QA Analyst serves as a key liaison between developers, Business Analysts, and business units for testing activities, including system testing, user acceptance testing (UAT), and beta testing. This role helps ensure that all development work remains within approved scope, functions as intended and supports a secure and stable member and employee experience.

Essential Functions and Responsibilities:

• Review business requirements, functional specifications, and process documentation to understand scope and define appropriate test strategies and test plans.
• Design, develop, and maintain test cases, test scripts, and test data for system, integration, regression, and end-to-end testing across applications, integrations, and automations.
• Execute manual and, where applicable, automated tests to validate that solutions function as intended, meet requirements, and do not introduce regression issues.
• Collaborate closely with developers to clarify requirements, understand technical designs, and identify potential risk areas early in the development lifecycle.
• Work with Business Analysts to confirm that development deliverables accurately reflect the agreed scope, acceptance criteria, and business objectives.
• Coordinate and facilitate UAT and beta testing with business units, including test planning, scheduling, communication, and support for end users during the testing period.
• Document and track defects, issues, and enhancement requests; work with developers and BAs to prioritize, retest, and verify resolution.
• Validate that fixes and changes are properly implemented and do not adversely affect related systems, processes, or integrations.
• Contribute to and maintain QA standards, templates, and best practices, including consistent documentation of test results and sign-offs for audit and compliance purposes.
• Assist in maintaining test environments and ensuring test data is accurate, secure, and compliant with internal and regulatory requirements.
• Provide clear, concise status updates on testing progress, risks, and quality metrics to project teams and leadership.
• Performs other job-related duties as assigned.

Experience:

• Minimum 3 years experience in software quality assurance, testing, or a related role. Required
• Experience creating and executing test plans, test cases, and test scripts for web applications, core systems, integrations, and/or automation solutions. Required
• Familiarity with SDLC and testing methodologies (Agile, Scrum, Waterfall) and experience working closely with developers, Business Analysts, and business stakeholders. Required
• Exposure to testing of integrations, APIs, or data flows between multiple systems; experience testing RPA or low-code automations. Preferred
• Understanding of documentation, traceability, and evidence requirements in regulated environments (e.g., NCUA, FFIEC, GLBA). Preferred
• Experience in financial services or credit unions. Preferred

Education:

• Bachelors Degree in Information Systems, Computer Science, Business, or a closely related field OR equivalent experience. Required
• QA-related certifications (e.g., ISTQB, CSTE) or Agile/Scrum certifications. Preferred

Other Skills Required:

• Strong attention to detail with a methodical, organized approach to testing and documentation.
• Solid analytical and problem-solving skills, with the ability to isolate issues, identify root causes, and propose practical solutions.
• Excellent communication skills, with the ability to clearly describe defects, risks, and impacts to both technical and non-technical stakeholders.
• Strong collaboration and interpersonal skills; able to work effectively with developers, Business Analysts, and business unit representatives.
• Ability to manage multiple testing efforts concurrently and adapt to shifting priorities and timelines.