Quality Assurance Analyst

Job Purpose: This role exists to enable the organisation’s transition from a traditional, project-based QA model to a scalable Quality Engineering and continuous regression capability that supports both operational stability and delivery acceleration. The introduction of a dedicated regression and automation strategy creates permanent operational demand that cannot be sustained through existing manual QA capacity alone. Key Responsibilities: Regression Testing Management Own and execute continuous regression testing across BAU and project streams Ensure regression coverage remains current, relevant, and risk-based Identify gaps in functional coverage and coordinate remediation Functional Quality Assurance Validate business requirements and functional behaviour across applications Ensure alignment between delivered solutions, business expectations, and UAT outcomes Perform defect validation, retesting, and impact analysis Production Stability BAU Support Support production validation and post-release verification activities Assist with incident triage, root cause validation, and regression risk assessments Minimise production defects through proactive quality validation Test Planning Execution Develop and maintain test scenarios, test cases, and test evidence Execute manual and assisted automated testing activities Coordinate testing activities across multiple concurrent delivery streams Quality Governance Reporting Track and report on testing progress, defect trends, and regression health Ensure adherence to QA standards, processes, and release controls Contribute to quality metrics and continuous improvement initiatives Continuous Improvement and Optimization Collaborate with cross-functional teams to identify opportunities for CRM system optimization and process improvements. Stay updated on CRM industry trends, best practices, and emerging technologies to recommend enhancements and innovations for customer relationship management. Competencies: Strong customer focus with a commitment to delivering exceptional service and stakeholder value. Demonstrates integrity, accountability, and the ability to build trust and strong relationships. Promotes collaboration, teamwork, and effective communication across all levels of the organisation. Drives innovation, continuous improvement, and entrepreneurial thinking. Shows adaptability, resilience, and the ability to perform effectively in changing environments. Possesses strong problem-solving, analytical, and decision-making capabilities. Demonstrates sound business insight, organisational awareness, and strategic thinking. Effectively plans, prioritises, organises work, and manages competing demands. Provides leadership through coaching, mentoring, delegation, resource management, and leading by example. Exhibits strong technical aptitude, attention to detail, and a commitment to learning and development. Manages conflict professionally, supports others, and drives team and business success through accountability and results-oriented execution. Education Experience Bachelor’s Degree in Computer Science / IT or related field ISTQB (advantageous) Core Requirements 3–6+ years of experience in software testing / QA analysis Strong experience in Regression testing, UAT coordination, Functional and integration testing Solid understanding SDLC STLC, Agile methodologies, Experience with test management and defect tracking tools: Jira, Zapher Working Knowledge (Important) Understanding of automation frameworks (to collaborate effectively): Selenium WebDriver API testing tools: Postman, Karate Database validation (basic SQL) Exposure to CI/CD environments (understanding pipeline flow) Experience with test data management Detail-oriented, organized, and capable of managing multiple tasks and priorities.