IT Product Delivery Manager

About the Role:
This role is for the implementation of the Integrity Risk Intelligence System (IRIS) Phase 1. The Senior IT Product Delivery Manager (PDM) reports to the Product Manager and is responsible for the day-to-day product delivery management of the assigned initiative. The PDM ensures delivery within the agreed scope, budget, and timeline, including monitoring overall progress and status. The role also supports adoption and change, procurement, and vendor management in close collaboration with the Product Manager.
(Note: The Product Manager is primarily accountable for managing stakeholder relationships, strategic planning, and setting the direction of the product.)

The PDM ensures alignment with established IT frameworks, guidelines, and strategic objectives while fostering strong collaboration across business users, vendors, IT teams, and other stakeholders.

Scope of Work / Responsibilities

1. Product Delivery and Governance

• Lead the end-to-end delivery of assigned product scope, ensuring adherence to timeline, budget, and quality targets.

• Prepare and update the product delivery workplan in consultation with stakeholders, accounting for dependencies. Monitor progress and escalate deviations when needed.

• Ensure compliance with organizational policies, product delivery guidelines, and financial control procedures.

• Actively manage and maintain the RAID log, including preventive and corrective actions and Change Requests.

• Oversee the preparation of key deliverables, including:

  • Fortnightly Product Delivery Status Reports

  • Monthly budget disbursement forecasts

  • Presentation materials and meeting minutes for governance sessions

  • Artifacts for health checks, attestations, and audit exercises

• Ensure systematic documentation and record maintenance on the designated collaboration site.

2. Vendor Management

• Support the Product Manager in managing vendor relationships and ensuring contractual obligations, deliverables, and service levels are met.

• Oversee vendor performance reviews against agreed KPIs and SLAs.

• Facilitate resolution of vendor-related risks, escalations, and disputes.

• Coordinate with Procurement and Legal teams on vendor engagement, contract negotiations, and policy compliance.

3. Business Engagement

• Engage business users to validate requirements, manage expectations, and ensure business readiness.

• Facilitate communication between technical teams and business stakeholders to align deliverables with business goals.

• Support change management and adoption initiatives.

4. Quality Assurance

• Ensure product outputs meet required quality, security, and compliance standards.

• Oversee testing strategy, planning, and defect management, ensuring stakeholder signoffs.

• Conduct periodic health checks and reviews to identify gaps and initiate corrective actions.

• Ensure product deliverables align with enterprise architecture and IT standards.

5. Resource and Personnel Management

• Oversee resource allocation, onboarding, and performance of team members, contractors, and vendors.

• Provide leadership, mentoring, and guidance to foster collaboration and high performance.

• Identify skill or resource gaps and address staffing needs with the Product Manager.

• Ensure effective knowledge transfer within the team and to operations support staff post-delivery.

6. Risk and Financial Management

• Monitor financials and ensure effective budget utilization and accurate forecasting.

• Manage risks and dependencies to minimize disruptions and maintain control over delivery outcomes.

• Collaborate with the Product Manager to adjust schedules, budgets, or scope as needed.

Requirements and Qualifications

Education and Work Experience

• Bachelors degree in Engineering, Computer Science, Information Technology, or related fields

• Minimum of 8 years project management experience with a proven track record in delivering complex IT software projects

• Hands-on experience with Agile delivery methods (Scrum, SAFe, Kanban, or hybrid) in enterprise IT environments

Technical Knowledge

• Strong understanding of program and project management practices, methodologies, and tools

• Expertise in strategic planning, risk management, budget control, and resource management

• Solid understanding of application development lifecycles, database and system design, and testing methodologies

• Awareness of change management and adoption strategies as key enablers of IT project success

• Knowledge of business benefit realization and tracking for IT projects is preferred

Soft Skills

• Proven ability to lead cross-functional teams and drive outcomes across multiple domains

• Strong delivery mindset with a proactive, results-oriented approach

• Ability to build trust with stakeholders and communicate clearly in both technical and non-technical contexts

• Demonstrated leadership, mentoring, and conflict resolution skills

• Excellent analytical, problem-solving, and organizational abilities

• Outstanding written, oral, and presentation communication skills

• Ability to work effectively in an inclusive and multicultural environment

Tools / Software

• Proficiency in project and portfolio management tools (e.g., MS Project, Project Online)

• Experience using collaboration tools such as MS Teams, Office 365, and SharePoint

• Familiarity with integrity risk management or due diligence databases (e.g., World-Check, LexisNexis, Dow Jones Risk & Compliance) is an advantage

Certifications

• Required: MSP, PMP, PRINCE2, AgilePM, or CITPM

• Preferred: PMI-ACP, PSM/CSM, DA, SAFe, or ITIL-related certifications

Reporting and Coordination

• The Product Delivery Manager reports to the IRIS Phase 1 Product Manager and works closely with internal and external stakeholders.

• The PDM may provide additional services as required by the Product Manager or user unit.

Work Arrangement

• Hybrid setup: on-site reporting three times per week (subject to change based on unit requirements).

• Work hours: 9:00 AM 6:00 PM, Manila time.