IT PMO Senior Analyst (Business Analyst)

Job Responsibilities:

• Collaborate with process owners to gather, analyze, and document existing workflows, identifying key challenges and inefficiencies.
• Develop comprehensive gap analysis reports to support evaluation and decision-making for transformation projects that align with both business requirements and organizational goals.
• Support project management activities, including planning, tracking, reporting, and ensuring adherence to project timelines and deliverables.
• Facilitate workshops, meetings, and discussions with stakeholders to validate requirements, clarify objectives, and define scope.
• Translate business needs into clear functional and technical requirements, ensuring alignment between business objectives and technology solutions.
• Partner with cross-functional teams to assess potential solutions, propose process improvements, and contribute to the implementation of automation or system enhancements.
• Ensure documentation is accurate, up-to-date, and aligned with PMO standards to support governance and continuous improvement efforts.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 3 years of relevant experience as a Business Analyst or in a similar role.
• Strong ability to facilitate workshops, conduct research, model processes, and define clear business and technical requirements.
• Solid understanding of both business operations and technology solutions, with the ability to bridge gaps between the two.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Visio, etc.).
• Preferably holds a Certified Business Analysis Professional (CBAP) certification or equivalent.
• Excellent communication, documentation, and presentation skills, with the ability to engage effectively with stakeholders at different levels.
• Strong problem-solving, analytical, and critical-thinking skills, with a proactive approach to addressing business challenges.
  
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