Job Title: IT Operations Manager
FLSA Classification: Non-Exempt
Department: Information Technology
Reports to: IT Director
Date Updated: 09.17.2026
Job Description
Summary/Objective
Reporting to the IT Director, the Operations Manager oversees the organization’s end-user technology, network infrastructure, cloud services, enterprise applications, and frontline cybersecurity operations. The manager sets operational priorities, coordinates internal and external technology resources, leads systems initiatives, and provides hands-on support when needed. This role advises organizational leadership and ensures technology services are secure, reliable, responsive, and aligned with Hanna Center’s needs. This is an on-site position at Hanna Center.
Principal Duties and Responsibilities
Desktop & End-User Support
- Provide day-to-day desktop support for all staff and students, including hardware, software, and account issues.
- Configure, deploy, and maintain laptops, desktops, Chromebooks, iPads, and printers.
- Set up new-hire workstations, perform data transfers, and deliver onboarding IT orientation.
- Manage device lifecycle: inventory tracking, assessment, allocation, reimaging, and decommissioning.
- Respond to and resolve employee assistance requests concerning computer, data, and related IT issues.
Network Infrastructure
- Monitor and maintain network health via Meraki and UniFi dashboards; ensure all access points and switches remain online.
- Configure and troubleshoot managed switches, wireless access points, and VLAN segmentation.
- Conduct site surveys and support installation of new wireless access points as part of campus-wide connectivity upgrades.
- Design network solutions addressing security, performance, and reliability requirements.
Cloud Services & Microsoft 365 Administration
- Administer Microsoft Entra ID (Azure AD): manage user accounts, groups, conditional access policies, and multi-factor authentication.
- Support Microsoft Intune Endpoint Management: develop device profiles, compliance policies, and enrollment for Windows, iOS, and Chrome OS devices.
- Administer SharePoint Online: manage site structures, permissions, document libraries, and data loss prevention policies.
- Support Microsoft Defender for Endpoint: review quarantine queues, configure threat protection policies, and respond to security alerts.
- Assist with Aeries student information system administration and cloud-hosted migration activities.
Cybersecurity & Compliance
- Perform daily security checks: review Azure AD risky sign-ins, Defender quarantine, and sign-in logs.
- Enforce two-factor authentication across enterprise accounts (Microsoft 365, Google Workspace).
- Manage email security: maintain sender block/allow lists, investigate phishing attempts, and address email delivery issues.
- Apply security best practices and advise leadership on risk mitigation strategies.
Projects & Strategic Initiatives
- Lead and coordinate strategic IT projects, including Intune rollout, Defender and Entra integration, SharePoint restructuring, G: Drive decommissioning, and campus wireless upgrades.
- Partner with the IT Director to establish quarterly priorities, project plans, service standards, documentation requirements, and technology roadmaps.
- Develop and deliver end-user training on SharePoint, file management, and security awareness.
Vendor & Stakeholder Coordination
- Manage relationships, work priorities, service expectations, and deliverables for outsourced IT consultants and technology vendors.
- Coordinate day-to-day IT service priorities, assign or route work to the appropriate resources, monitor completion, and escalate significant risks or service issues to the IT Director.
- Evaluate technology needs, recommend solutions and purchasing priorities, and support annual planning for systems, equipment, licensing, and contracted services.
- Advise management and executive teams on technology risks, operational needs, solution options, and recommended best practices.
- Oversee IT inventory, purchasing coordination, licensing, renewals, and the availability of essential technology equipment and support supplies.
Qualifications
- Five or more years of progressively responsible experience in IT operations, systems administration, network support, or end-user technology services.
- Demonstrated ability to lead IT projects, coordinate vendors or technical resources, set priorities, and communicate effectively with organizational leadership.
- Experience managing a Windows Active Directory / Entra ID (Azure AD) domain environment.
- Demonstrated experience administering Microsoft 365 services, including Exchange Online, SharePoint, Intune, and Defender.
- Experience with network infrastructure: managed switches, wireless access points, VLANs (Meraki and/or UniFi preferred).
- Familiarity with endpoint management and mobile device management (MDM) platforms.
- Working knowledge of PC and Mac hardware, including laptops, desktops, tablets, and printers.
- Experience with Salesforce, SharePoint, or student information systems (e.g., Aeries) is highly desirable.
- Experience with virtual server environments, cloud-hosted migrations, project management, budgeting, or scripting and automation is highly desirable.
Core Competencies
- Effectively identifies and resolves hardware, software, and system issues across a mixed-device environment.
- Maintains secure, reliable network infrastructure and campus-wide connectivity.
- Administers cloud identity, endpoint management, and enterprise security platforms.
- Provides responsive, user-friendly technical support to staff and students.
- Coordinates with external vendors and manages IT service delivery.
- Applies cybersecurity best practices and conducts routine security monitoring.
- Manages device inventory, lifecycle tracking, and procurement support.
- Communicates effectively and works cross-functionally to meet organizational IT needs.
- Stays current with technology trends and adapts to evolving tools and platforms.
Physical Requirements
- Ability to sit, bend, squat, stoop, and walk up a flight of stairs; able to safely lift 50 pounds and carry 20 pounds. Reach with hands and arms and use hands and fingers to handle objects and operate tools, computers, and/or controls.
- Must have a valid Driver’s License and ability to be insured by Company policy.
- Must clear background check for a Community Care Licensed facility, including physical, TB, and drug test.
- Must be 21 years of age or older.
Work Environment
Typical office and campus environment. Responsibilities may include work in server rooms, classrooms, and residential buildings, as well as offsite meetings, trainings, or other activities as required by business needs.
Affirmative Action/EEO Statement
Hanna Center is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.