IT Operations Analyst (Process & Governance)

Company Overview

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is a Singapore-headquartered IT outsourcing firm specialising in software engineering, application development, IT infrastructure management, and digital transformation services since 1997.

Job Summary

You will provide operational, administrative, and light technical support for a major banking client, focusing on maintaining smooth daily team operations, documentation, and coordination in an on-site L1 support role.

Responsibilities

• Manage eMemos, track procurement activities including Purchase Requisitions, Purchase Orders, invoices, and Goods Receipt to support OPEX/CAPEX budget monitoring
• Monitor, update, and escalate IT incident and problem tickets to ensure timely resolution and service continuity
• Maintain audit records and create or update Standard Operating Procedures (SOPs) on SharePoint and Confluence to support compliance and knowledge sharing
• Coordinate onboarding and offboarding processes by managing laptop allocation, LAN IDs, staff passes, and system access to ensure smooth staff transitions
• Assist in coordinating Business Continuity Planning (BCP), Disaster Recovery (DR), and scheduled maintenance windows such as OS patching, Control-M jobs, and system health checks to maintain operational stability
• Use Microsoft Excel to tabulate and report data and PowerPoint to prepare presentations for team and management updates
• Apply basic knowledge of HR administrative tools (e.g., Workday) and vendor contract processes to support administrative tasks
• Prioritise and multitask effectively to manage multiple high-volume requests, such as onboarding several staff members in a single day, without compromising quality

Requirements & Skills

• Experience: 1 to 4 years of relevant IT or financial industry experience in an L1 support or operational role.
• Technical & Software Skills: Proficient in Microsoft Office (Excel for data tabulation/reporting, PowerPoint for presentations).Familiarity with IT incident and problem management tracking.Basic knowledge of HR administrative tools (e.g., Workday) and vendor contract processes.
• Soft Skills: Strong ability to multitask and prioritise high-volume tasks (such as managing multiple onboarding requests in a single day) without compromising quality.