IT Support Engineer

Company Overview

MATSCO SOLUTIONS (SINGAPORE) PTE. LTD. is an award-winning global IT Support and Managed Services Provider specializing in the financial services sector, serving clients such as Hedge Funds and Private Equity Firms with high standards of support.

Job Summary

Join a dynamic team providing 2nd and 3rd line IT infrastructure support to high-profile financial services clients across Singapore CBD, with opportunities to develop into technical specialist roles.

Responsibilities

• Deliver 2nd and 3rd line support for desktop infrastructure, Microsoft 365 Suite, and Microsoft Servers to maintain operational stability for financial services clients
• Support and maintain security platforms including Microsoft, Sophos, Mimecast, Duo, and Umbrella to ensure robust cybersecurity defenses
• Implement hardware and software projects such as office relocations, client onboarding, platform upgrades, data migrations, and server room activities as part of project teams
• Provide out-of-hours support through an on-call rota to ensure continuous service availability
• Build, configure, and maintain Windows 11 workstations and Microsoft Office environments, supporting financial services and trading platforms
• Administer and configure Microsoft Entra components including Identity, Conditional Access, and App Management to manage secure access
• Manage Office 365 suite components including Exchange Online, Teams, SharePoint, OneDrive, Intune, Autopilot, and Purview to optimize collaboration and compliance
• Support email security and smart host platforms, leveraging Mimecast expertise to protect communications
• Administer enterprise antivirus solutions, specifically Sophos, to safeguard endpoints
• Support and administer enterprise two-factor authentication solutions including DUO and Microsoft Authenticator to enhance identity security
• Manage enterprise remote access VPN solutions such as Meraki and Cisco AnyConnect to enable secure connectivity
• Administer, maintain, and configure Windows Server 2016 and later versions, including Entra hybrid environments, Active Directory, and File Services to ensure reliable server operations
• Provide enterprise cloud file sharing support to facilitate secure data access and collaboration
• Apply knowledge of Microsoft Azure concepts to support cloud infrastructure needs
• Support cloud backup technologies to ensure data protection and recovery capabilities
• Provide Mac OS support to maintain cross-platform compatibility

Preferred competencies and qualifications

• Experience with Mobile Device Management platforms to manage corporate mobile assets
• Knowledge of desktop virtualization technologies including Windows 365, Azure Desktop, and Citrix to support flexible work environments
• Administration and configuration experience with virtualization platforms such as VMWare and HyperV to optimize server resources
• SQL management experience to support database administration tasks
• Meraki WiFi and network device support experience to maintain network infrastructure
• Cisco networking experience to support enterprise network environments
• General networking experience to troubleshoot and maintain network connectivity