IT Lead – Sole Charge

About the role

We’re looking for an IT Lead | IT Support Engineer to take ownership of a diverse technology environment across cloud, on-premise infrastructure, business applications and end-user support.

The environment includes Microsoft Azure, Microsoft 365, Dynamics 365 / Business Central, Salesforce, Power Platform, AI tools, and Cloud Environment.

You’ll be working in an evolving technology environment, with AI driven automation, intelligent agents and the ongoing development of modern digital platforms forming part of the organisation’s technology roadmap.

What you’ll be doing

• Administer Microsoft Azure, including multiple production and non-production subscriptions

• Manage Microsoft 365, including Exchange, SharePoint, Teams and Intune

• Support Windows Server, file, domain, print, networking and backup infrastructure

• Help transition on premise services towards cloud based solutions

• Provide day-to-day IT support, troubleshooting and user access management

• Support Dynamics 365 / Business Central, Salesforce and Power Apps

• Manage security, endpoint protection, access management, backups and disaster recovery

• Manage relationships with external IT providers, development partners, CRM specialists and technology suppliers

• Coordinate IT requirements for major business events, including networking, devices, displays and printing

• Provide hands-on technical support during key business events

• Maintain IT procedures, documentation and operational checklists

• Contribute to technology projects including digital platform development and AI-driven automation

• Maintain business continuity, disaster recovery, backup and data security documentation

What we’re looking for

You’ll ideally bring:

• Broad IT generalist experience across infrastructure, cloud and end-user support

• Strong hands-on experience with Azure and Microsoft 365

• Experience across both cloud and on-premise environments

• The ability to work independently and take ownership of an IT function

• Strong troubleshooting skills, particularly in time-critical situations

• Experience managing external IT vendors and technology partners

• Experience with Dynamics 365 / Business Central, Salesforce or Power Platform, including Power Apps, Power Automate or Copilot Studio

• Exposure to Windows Server, networking and backup systems

• Knowledge of IT security, access management, disaster recovery and business continuity

• Scripting or light development experience with PowerShell, VBA or similar would be advantageous

• Flexibility to occasionally travel and work evenings or weekends around key business events

Why this role?

This is a broad, hands-on IT role with genuine ownership across the organisation’s technology environment.

You’ll have the opportunity to work across cloud infrastructure, business applications, security, support and emerging AI technology, while also contributing to the organisation’s ongoing technology roadmap.

If you’re an experienced IT generalist looking for a role where you can take ownership and have a direct impact, we’d like to hear from you.