IT Helpdesk Officer

The John Hughes Group is a well-known iconic brand in WA, with a broad range of diverse business activities.

We are looking for an eager candidate to help with supporting the IT environment, including the day-to-day tasks and issues that arise in supporting a large company with a number of sites. This position would be suitable for an experienced Helpdesk Staff member willing to step up to the next level.

The responsibilities and requirements of the role are:

• A blended mix of “in person” support and over the phone / ticketing support.

• Escalation of cases as needed to 3rd party resources as required.

• ICT procurement and hardware / software Installation. (mostly desktop/laptop, Phone and printers)

• Work collaboratively as in a team to support and assist where required.

• Other duties as directed appropriate to the scope and level of this position.

The successful candidate should

• A minimum of 2 years experience in an IT Helpdesk Role

• Experience with the following technologies:

  • Microsoft Hybrid Environment

  • Office 365 / Azure, Microsoft Active Directory.

  • Microsoft Windows Server and desktop operating systems

  • VOIP Telephony

• Outgoing personality, with strong communication skills and professionally presented Customer-centric approach to support.

• Experience in the automotive industry would be desirable.

• Be self-motivated and energetic.

The successful candidate must have;

• an Australian driver's license.

• their own vehicle and be willing to visit all the sites as required (all travel will be compensated).

• Full Australian Working rights.

• Experience and/or relevant qualifications in Information Technology

This is a fulltime position - Monday to Friday between the hours of 7:30am and 4:30pm