IT Executive / Corporate IT Executive

Be the Technology Backbone Behind a Growing Multi-Brand Business

Are you a hands-on IT professional who enjoys solving problems, strengthening cybersecurity, and keeping business operations running smoothly?

We are looking for an IT Executive / Corporate IT Executive to support and maintain our Group's IT infrastructure across headquarters, warehouse/production facilities, and retail/clinic locations. This role offers broad exposure to enterprise networking, Microsoft 365, Azure, cybersecurity, Synology NAS, POS systems, and Microsoft Dynamics 365 Business Central initiatives.

If you enjoy a mix of desktop support, infrastructure management, cybersecurity, and business systems, this is an excellent opportunity to grow your technical expertise while making a direct impact on business operations.

What You'll Be Doing

End User & Device Support

• Provide Level 1 and Level 2 IT support for desktops, laptops, mobile devices, printers, POS terminals and peripherals.

• Install, configure and deploy end-user devices.

• Troubleshoot hardware and software issues efficiently.

• Manage hardware repairs, warranties, replacements and asset lifecycle.

Network & Infrastructure Administration

• Support and maintain LAN/WAN networks, firewalls, switches, Wi-Fi, VPN and internet connectivity.

• Troubleshoot network, connectivity and branch infrastructure issues.

• Maintain network documentation, diagrams and configuration backups.

Microsoft 365 & Azure Administration

• Administer Microsoft 365 accounts, licences, mailboxes and access permissions.

• Manage MFA, user access controls and identity management processes.

• Support Azure virtual machines and hybrid cloud environments.

Backup, Storage & Cybersecurity

• Manage Synology NAS storage, permissions, backup jobs and recovery processes.

• Monitor backup health and conduct restoration testing.

• Implement patching, endpoint protection and security best practices.

• Support cybersecurity audits, vulnerability remediation and incident response activities.

POS & Business Systems Support

• Support POS systems across retail operations.

• Coordinate with vendors and stakeholders on system enhancements and troubleshooting.

• Assist with Microsoft Dynamics 365 Business Central implementation, testing and integrations.

IT Asset, Vendor & Documentation Management

• Maintain hardware and software asset inventories.

• Track licences, warranties, renewals and vendor contracts.

• Develop and maintain SOPs, knowledge bases and technical documentation.

Cyber Essentials / SS 712:2025 Compliance

• Maintain security evidence, asset inventories and compliance records.

• Support access controls, patch management, malware protection and backup governance.

• Ensure systems remain audit-ready and aligned with organisational security standards.

What We're Looking For

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or related field.

• 3 to 5 years of experience in IT support, infrastructure or systems administration.

• Strong knowledge of Windows PC hardware, troubleshooting and device deployment.

• Hands-on experience with:

  • Microsoft 365 Administration

  • Networking (TCP/IP, DNS, DHCP, VLAN, Wi-Fi, VPN)

  • Firewalls and managed switches

• Experience with Azure, Synology NAS and enterprise backup solutions is highly desirable.

• Retail, POS or multi-site support experience is an advantage.

• Strong analytical, communication and documentation skills.

Preferred Certifications

• CompTIA A+

• CompTIA Network+

• CompTIA Security+

• Microsoft Azure Administrator

• ITIL Foundation

Why Join Us?

✅ Opportunity to work across infrastructure, cloud, cybersecurity and business systems

✅ Exposure to Microsoft Dynamics 365 Business Central transformation projects

✅ Hands-on ownership and career growth opportunities

✅ Work with modern technologies including Microsoft 365, Azure and enterprise security controls

✅ Make a visible impact across a dynamic multi-site business environment