IT Infrastructure Lead

Department:

IT / Infrastructure & Operations

Reports to:

IT & DT Manager

Location:

Wendell, NC

Position Status:

Full-Time

Status:

Salary, Exempt

Management Level:

Lead

JOB SUMMARY

KIOTI Tractor is seeking an IT Infrastructure Lead to join our team onsite in Wendell, NC.

This role leads day-to-day infrastructure and end-user support operations across network, server, security, endpoint, and workplace technologies.

The position is expected to provide both operational leadership and hands-on technical support when needed.

KEY RESPONSIBILITIES OF JOB

Infrastructure Operations Leadership

o Lead daily infrastructure operations across network, server, security, backup, virtualization, and endpoint environments.

o Monitor the overall health, stability, performance, and support readiness of core infrastructure services.

Helpdesk Escalation and User Support

o Act as the primary escalation point for issues not resolved at the helpdesk level.

o Establish support standards, escalation paths, and documentation discipline for end-user support activities.

System Monitoring and Troubleshooting

o Support and maintain firewalls, switches, wireless, servers, storage, backup systems, Microsoft 365, Active Directory, and related infrastructure platforms.

o Participate directly in troubleshooting, configuration, implementation, and recovery work when hands-on intervention is required.

o Provide after-hours or emergency leadership support when significant incidents or urgent infrastructure work require it.

Vendor and Outsourcing Management

o Coordinate and manage external infrastructure vendors, MSPs, and project partners.

o Follow up on service quality, project progress, issue resolution, and technical deliverables.

Infrastructure Project Lead

o Plan and execute infrastructure upgrades, replacements, maintenance activities, and operational improvement projects.

o Prepare implementation approach, risk review, rollback planning, business communication, and execution follow-up for infrastructure changes.

System Installation and Configuration

o Support installation and configuration of servers, network devices, endpoint tools, and related infrastructure components.

o Maintain and improve identity, access, device, and collaboration platforms such as Active Directory, Entra ID / Azure AD, Microsoft 365, and endpoint administration tools.

Backup and Recovery

o Support patching, backup operations, and disaster recovery readiness to reduce operational and business risk.

Security Management

o Support access control, security control execution, and infrastructure security governance in coordination with internal and external stakeholders.

Documentation and Reporting

o Maintain infrastructure documentation, diagrams, asset records, support procedures, and operational status reporting for management review.

Cross-Functional Support

o Work closely with the IT systems / planning function to support business applications, plant operations, and cross-functional business requirements.

EDUCATIONAL AND PHYSICAL REQUIREMENTS

Education and Experience

o Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.

o 8+ years of progressive IT infrastructure experience in support, administration, implementation, or operational leadership roles.

Technical Knowledge

o Broad working knowledge of enterprise infrastructure including network, firewall, wireless, Windows Server, virtualization, storage, backup, endpoint, identity, and Microsoft 365 environments.

o Working knowledge of tools and platforms such as Active Directory, Entra ID / Azure AD, PowerShell, VMware, backup platforms, and network/security equipment.

o Ability to troubleshoot across server, network, security, and end-user support issues.

Leadership and Work Style

o Ability to lead infrastructure operations without depending entirely on vendors, while still managing external partners effectively.

o Ability to communicate technical issues, priorities, tradeoffs, and recommendations clearly to both technical staff and management.

o Strong ownership, follow-through, time management, and multi-tasking capability.

Preferred Qualifications

o Experience in a manufacturing, distribution, or multi-site operational environment preferred.