IT Engineer
education support professionals · West Acton, West London ·
- Category
- Software engineering
Salary: £30,000 - 42,000 per year
Requirements:- Extensive experience in an IT support role, ideally within an education or MSP setting.
- Strong Windows desktop support experience.
- Good knowledge of Active Directory, DHCP, and DNS.
- Experience supporting Microsoft 365 and Google Workspace.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and customer service skills.
- Organised, self-motivated, and able to work effectively as part of a team.
- Willingness to travel daily both to and between customer sites.
- Own car and clean driving licence.
- Relevant IT qualification, degree, certification, or vocational training is desirable.
- Experience supporting server environments and network infrastructure is desirable.
- Provide 1st and 2nd line technical support mostly onsite in a field-based role, with some home working when not contracted to be onsite.
- Diagnose and resolve Windows desktop, software, printer, and network issues.
- Administer Microsoft 365 and Google Workspace environments.
- Manage user accounts within Active Directory and email platforms.
- Monitor and deploy Windows updates and security policies.
- Configure and deploy laptops, desktops, printers, and peripheral devices.
- Investigate and resolve hardware and software faults.
- Manage and update helpdesk tickets, ensuring accurate documentation.
- Carry out routine server, backup, and network monitoring activities.
- Perform hardware upgrades and maintenance as required.
- Assist with cybersecurity best practices, including malware and virus remediation.
- Deliver high levels of customer service and maintain effective communication throughout ticket resolution.
- Active Directory
- Hardware
- Support
- Microsoft 365
- Network
- Security
- Windows
- Office 365
- ICT
More:
We are a very well-established family IT services business supporting mainly primary schools across South and West London boroughs, including Hammersmith, Ealing, and Richmond. This is an excellent opportunity for an IT professional looking to develop their 2nd line skills and customer-focused technical skills. We offer varied technical exposure, ongoing learning opportunities, genuine career progression, and benefits including a company pension, free or subsidised travel, free parking, and on-site parking. The role is based on the road in West London, Greater London.
last updated 39 week of 2026