IT Business Analyst

Responsibilities:

1. Stakeholder Engagement & Requirements Gathering

• Identify key stakeholders and establish roles and responsibilities using a RACI matrix.
  

• Conduct requirement workshops, stakeholder interviews, and site observations.
  

• Review existing business documents, systems, policies, and processes to understand business needs.
  

• Gather, validate, and obtain business-owner approval for requirements.
  

2. Requirements Analysis & Documentation

• Prepare and maintain Business Requirements Documents (BRD), Functional Specifications Documents (FSD), and Software Requirements Specifications (SRS).
  

• Document functional and non-functional requirements, business rules, data requirements, and data dictionaries.
  

• Ensure requirements are clear, complete, consistent, and traceable throughout the project lifecycle.
  

3. Business Process Analysis

• Analyse existing (As-Is) business processes and design future-state (To-Be) processes.
  

• Develop business process models using BPMN 2.0.
  

• Conduct gap analysis and recommend process improvements to enhance efficiency and business outcomes.
  

4. Solution Design & Technical Coordination

• Develop use cases, user stories, acceptance criteria, wireframes, and screen flows.
  

• Document interface, data, and system integration requirements.
  

• Conduct requirements walkthroughs with solution designers, developers, QA teams, and other technical stakeholders.
  

• Clarify business requirements and support the resolution of functional queries throughout development and delivery.
  

5. Agile Delivery & Backlog Management

• Collaborate with the Product Owner to refine and prioritise the product backlog.
  

• Participate in sprint planning, daily stand-ups, sprint reviews, and other project meetings.
  

• Ensure user stories meet the Definition of Ready before entering development.
  

• Support delivery teams in maintaining alignment between business requirements and project scope.
  

6. Requirements Management & Change Control

• Maintain the Requirements Traceability Matrix (RTM) to track requirements through design, development, testing, and acceptance.
  

• Manage requirements baselines, documentation versions, and change requests.
  

• Conduct impact assessments to evaluate proposed changes against project scope, timelines, dependencies, and deliverables.
  

• Help minimise rework by identifying gaps, inconsistencies, and ambiguities early.
  

7. User Acceptance Testing (UAT)

• Provide input into UAT strategies, test scenarios, and test scripts.
  

• Coordinate and facilitate UAT activities with business stakeholders.
  

• Support defect triage, issue prioritisation, and resolution tracking.
  

• Validate delivered solutions against approved requirements and facilitate business acceptance and sign-off.
  

8. Transition & Business Readiness

• Contribute to training materials, user guides, and operational documentation.
  

• Support business readiness and transition activities before solution deployment.
  

• Assist business users in understanding new processes, system functionality, and changes to existing workflows.
  

9. Project Reporting & Stakeholder Communication

• Participate in daily stand-ups, weekly status meetings, monthly service reviews, and project steering committee meetings as required.
  

• Provide updates on deliverables, requirements status, risks, issues, dependencies, and upcoming workshops.
  

• Escalate unresolved issues through the agreed project governance structure.
  

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Business Administration, or a related discipline.
  

• 5+ years of IT Business Analyst experiene, Business Systems Analyst, or in a similar role supporting IT projects and software delivery.
  

• Strong experience in requirements elicitation, analysis, documentation, validation, and stakeholder management.
  

• Hands-on experience preparing BRD, FSD, SRS, user stories, use cases, and acceptance criteria.
  

• Knowledge of business process modelling, including BPMN 2.0, As-Is/To-Be mapping, and gap analysis.
  

• Experience with Agile and/or Waterfall project delivery methodologies.
  

• Familiarity with backlog refinement, sprint planning, and collaboration with Product Owners, developers, QA teams, and Project Managers.
  

• Experience supporting UAT, test scenario preparation, defect management, and business sign-off.
  

• Understanding of requirements traceability, version control, and change management.
  

• Excellent analytical, problem-solving, documentation, communication, and facilitation skills.
  

• Ability to manage multiple workstreams and engage effectively with both business and technical stakeholders.
  

Benefits

• Interesting and challenging work in a dynamically growing company.
  
• Stable employment and professional development.
  
• Competitive salary & benefits.
  
• Collaboration with experienced experts in an international environment.
  
• Opportunity to develop your career in new organizational structures.
  
• Work with the latest IT technologies.
  
• Great working atmosphere.