Business Analyst

Global Rescue is the world’s leading membership organization providing integrated travel risk management services, including medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see .

CULTURE
Global Rescue isn’t your average place to work and that’s why we’re comfortable saying we’re not for everyone. Our team of passionate, mission driven professionals are pioneers in the travel risk and crisis management industry. Our mission is simple – protecting and saving lives. We are a high-performance organization operating on a global scale. Our team is made up of driven, passionate, adventurous, team players who have a “get it done mentality.” The overall ethos is “no job too big or too small;” this is a place where one needs to be prepared to roll up your sleeves and get things done no matter your title. The culture of the office is fast-paced, collaborative and mission-focused on making a difference.

• Stakeholder Collaboration: Engage with stakeholders to comprehensively understand and document business objectives, processes, and requirements, ensuring alignment with organizational goals.
• Communication and Engagement: Maintain an up-to-date understanding of customer needs and strategies through both formal and informal communication. Facilitate project meetings and deliver presentations to diverse audiences, including senior management, business teams, and technical staff.
• Project Documentation: Develop and manage essential project documentation, including issue logs, meeting minutes, schedules, project summaries, and updates.
• Information Analysis: Conduct in-depth analysis of information from multiple sources, reconcile conflicts, break down high-level information into detailed insights, and identify business process/system inefficiencies.
• Requirements Documentation: Transform gathered information into clear and comprehensive business requirements documents, functional specifications, and other relevant documentation, such as swimlane diagrams, use cases, flow/sequence diagrams, future state proposals, and UAT plans. Ensure all documentation is well-structured, detailed, and easily understandable.
• System Integration: Verify that system requirements align with business needs, ensuring seamless integration and implementation of new systems or system features.
• Development and Testing Support: Work closely with developers to implement requirements, offer guidance to testers in developing test plans and cases, and ensure implemented solutions meet specified requirements and quality standards.
• Facilitation and Presentation: Facilitate, train, and present deliverables to all stakeholders.

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred.
• 4-6 years of experience in business process documentation, design, and analysis; business process workflow preferable.
• Proven ability to handle multiple tasks, set priorities, and schedule and meet deadlines.
• Comprehensive understanding of the software development lifecycle.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret needs and translate them into application and operational requirements.
• Proven ability to work with users, offshore business team, and developers to define and document solutions to business requirements
• Proven experience of UML modeling, and the development of use case documents and other UML diagrams
• Prior experience on working with tools to create mocks and wireframes.
• Proven ability to understand IT projects and concepts as they relate to high-level business objectives and business processes, and the ability to effectively present those concepts to both IT and non-IT audiences
• Ability to draw system and application architecture diagrams
• Strong written and verbal communication skills in English.
• Proven ability to interact effectively with various levels of an organization.