IT Business Analyst & Application Engineer

MISSION

The Business Analyst Application Engineer is responsible for implementing and maintaining new applications within the organization. He/She integrates and inter-connects the various applications of the organization, so that they operate in a unified and automated manner. He/She provides support to the end users.

Under the supervision of the IT-Apps Manager, the Business Analyst Application Engineer will perform the following main missions:

RESPONSIBILITIES

Project Management and business Analysis

• Plan and integrate new applications into the organization following IT application

• lifecycle best practices:

• Participate to the functional analysis of needs with various teams (finance, procurement, HR, education teams)

• Explore and benchmark solutions

• Plan and manage the project

• Guarantee clear communication and guidelines with the vendors

• Test and coordinate UAT of the selected solution with users

• Ensure specifications are met, documentation and deliverables are complete and updated

• Deploy and train the relevant stakeholders (support team, managers, end-users)

Data Integration and Automation

• Ensure connectivity, dataflow and automation between the existing applications:

• Study current data flows and data mapping and propose automation

• Setup and maintain the interfaces between the applications

• Monitor data security and data flows to ensure data is up to date in all the systems and database

• Setup dashboards and automated reporting to feed pertinent data to stakeholder

• Maintain source code and interfaces documentation

Application Support

• Provide Ensure the support level 2 to the end users and subsequent continuous improvements.

• Identify and provide SOP for the level 1 helpdesk.

The precise list of responsibilities described above is only indicative and subject to change, according to the evolution and the needs of the department, and as required by the manager.

REQUIRED SKILLS, EXPERIENCE AND QUALIFICATION

• Education:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related field.

• Relevant professional certifications or equivalent practical experience would be an advantage.

• Experience:

• Minimum 3-5 years of relevant experience in IT applications, business analysis, application support, or systems integration.

• Hands-on experience with Workday, preferably in a functional, technical, integration, or application support role.

• Experience in implementing, configuring, supporting, or improving business applications.

• Experience analysing business requirements and working with users and vendors to deliver application solutions.

• Experience with automation, AI tools, workflow automation, or process improvement.

• Experience with system integrations, data flows, APIs, or interfaces would be an advantage.

• Experience providing Level 2 application support and troubleshooting user issues.

• Experience in an educational environment would be an advantage.

• Technical Skills:

• Good knowledge of Workday and its application/integration environment.

• Understanding of data flows, system integration, APIs, and data mapping.

• Knowledge of AI and automation tools and their practical application to improve business processes.

• Good knowledge of Microsoft 365 and common business applications.

• Good knowledge of SQL, databases, or python scripting would be an advantage.

• Good understanding of data protection, cybersecurity, and secure handling of organisational data.

• Soft Skills:

• Strong analytical and problem-solving skills.

• Good communication and stakeholder management skills.

• Ability to work with both technical and non-technical teams.

• Organised, proactive, and solution-oriented.

• Strong attention to detail and ability to manage multiple priorities.

• Integrity, professionalism, accountability, and respect for confidentiality.

• Willingness to learn and adopt new technologies, including AI and automation.

• WORKING CONDITIONS

• Contract Type: Permanent (Full-Time)

  Work Hours: 42 hours per week

  Remuneration: Remuneration based on experience and the IFS salary scale

  Benefits: Health insurance coverage for employees, along with other benefits as outlined in the Employee Handbook

  Leaves Entitlement: The employee will be entitled to leave benefits in accordance with the IFS Leave Policy and applicable Singapore employment regulations

  LINE MANAGER

• Direct Supervisor: IT Apps Manager or any other person designated by the School

• WORKING RELATIONSHIPS

  Internal Relationships: Works closely with the IT team, HR, Finance, Procurement, Education teams, and other administrative and operational departments to understand business needs, support applications, improve processes, and ensure effective use of Workday and other business systems.

  External Relationships: Works closely with Workday partners, implementation consultants, and other external IT service providers to support application implementation, integrations, troubleshooting, automation, and continuous improvement.