Business Analyst

The cleversoft group is the leading provider of cloud-based RegTech services for financial service providers. The company, headquartered in Munich with offices in Frankfurt, Luxembourg, Amsterdam, The Hague, Malta, Sofia, Seville, Istanbul, Dubai, and Kuwait, supplies over 1,200 financial institutions worldwide with automated solutions to optimize business-critical compliance processes.

Are you ready to break new ground with us? Then join us and help us strengthen our team Supervisory Services in Sofia as Business Analyst.

• Capture, document, analyze, and refine business, functional, and non-functional requirements from clients and business stakeholders.
• Lead requirements discovery sessions and workshops, interpreting complex information and structures, including regulations, business processes, and client environments.
• Own the end-to-end requirements lifecycle, translating approved business needs into well-defined epics, features, and user stories with clear acceptance criteria. Ensure stakeholder alignment and formal sign-off to support successful delivery, testing, and business acceptance.
• Act as the primary point of contact between stakeholders, development teams, and QA teams, guiding them throughout the implementation process to ensure a shared understanding and accurate translation of requirements.
• Create and maintain clear, structured technical documentation for internal and external stakeholders, including release notes, impact assessments, user manuals, and guidance materials.
• Translate approved business requirements into solution designs and implement them within calculation models and client-specific configurations, ensuring alignment with business objectives and regulatory requirements.
• Conduct impact assessments of proposed changes on software functionality, business processes, calculation logic, integrations, and downstream systems.
• Support clients and internal teams by addressing product-related questions and resolving issues in a timely manner.
• Continuously identify opportunities to improve efficiency, streamline processes, anticipate client needs, and recommend enhancements to products and services.
• Participate in occasional travel within Europe for on-site client meetings and workshops.

• Bachelor’s degree or higher, preferably in Business, Information Technology, or a related field.
• Minimum of 3 years of experience as a Business Analyst or in a similar role, ideally within a software or technology-driven environment.
• Proven experience in a client-facing role.
• Advanced proficiency in Microsoft Excel and familiarity with data analysis and reporting tools.
• Excellent written and verbal communication skills in English.
• Strong communication skills, with the ability to interpret and communicate complex information clearly and accurately to both technical and non-technical stakeholders.
• Strong analytical thinking and perseverance in solving complex business and technical challenges.
• Experience creating clear, structured technical documentation for internal and external stakeholders.
• Experience creating process flows, diagrams, and visual models, including UML use case diagrams.
• Familiarity with software development methodologies, preferably Agile and Scrum.
• Collaborative mindset with a willingness to contribute ideas and support continuous improvement initiatives.
• Proactive and solutions-oriented approach, with a strong sense of ownership and the ability to remain composed under pressure.
• Basic knowledge of SQL, Python, or R would be considered an advantage.

We offer:

• Motivating and responsible work in a stable and growing international company;
• Working in a team of enthusiastic professionals, in a pleasant working environment;
• Opportunity to work with state-of-the-art technologies, in a digital cloud-based environment, collaborating with the team anytime and from anywhere;
• Project and teamwork providing cross-field experience;
• 25 paid vacation days annually;
• Flexible work schedule with policy allowing up to 50% work from home;
• Opportunities for training, customer engagement, and conference participations;
• Interview process with your future teammates;
• Possibility for high impact and fast personal growth;
• Competitive salary + employee benefits, e.g., a sports card, additional medical insurance, etc.

cleversoft is an equal opportunity employer. We do not discriminate against any applicant or employee based on gender, sexual orientation, race, religion, belief, disability, or any other legally protected characteristic. We are committed to hiring the best candidates for our positions, regardless of these factors.

If you are motivated by this job opportunity, please send your complete application documents in English. Only short-listed applicants will be contacted.