Infrastructure Analyst

This role is fully on site

We are looking for a Infrastructure Analyst to Support & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve:

•Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
•Incident Management: Incident logging, triage and assignment on both the DNS Microsoft System Centre Service Manager Toolset and the Home Office ServiceNow Toolset. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed WI.
•Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
•Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
•Change Management: Support and participate as required in all Change Management Activities
•Request Fulfilment: Will receive and fulfil simple Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Your experience

• Experience in supporting secure IT infrastructures
• Experience in incident resolution and/or system management of secure IT infrastructures
• Base understanding of Systems Centre Operations Manager (SCOM)
• Base understanding of Systems Centre Configuration Manager (SCCM)
• Basic experience in Hyper-V
• Anti-Virus management and reporting
• Basic experience of Juniper Networks

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Service support this could be the next opportunity for you.

Due to the role requirements you will need to be eligible and willing to obtain a high level of security clearance.

Your benefits:
26 Days annual leave plus public holidays (3 flexible)Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP

Recruitment process: The recruitment process consists of one stage of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together: We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

#LifeAtFujitsu

#DNS