Implementation Design Lead I

This role will lead the technical design and deployment of Infios TMS solution (formerly MercuryGate) and other auxiliary solutions for our Transportation and LLP products.

Implementation Design Lead I

Are you a dedicated technology professional passionate about technical design and project management? Are you a dynamic, solution-oriented leader seeking an inclusive, customer-centric atmosphere? Do you excel in collaborating with a diverse range of internal and external stakeholders, managing systems, project timelines, and solutions? If yes, DHL Supply Chain welcomes and values your unique perspective and skills! Join us in fostering a diverse and inclusive environment where your talents are celebrated.

Job Description

The Implementation Design Lead (IDL) I is the technical resource on multiple projects, supporting Implementation Analysts developing technical requirements, testing, configuration, and technical readiness of the system.

Design and Planning:

• Participate on suppliers, inputs, process, outputs, and customers (SIPOC) and business requirements on the IT project
• Analyze business requirements and translate them into detailed Warehouse Management System (WMS) system designs and configurations
• Collaborate with stakeholders to define functional and technical specifications for the WMS implementation
• Identify risks and issues related to the WMS implementation and devise mitigation strategies
• Serves as internal technical leader, partnering with product team on setup/design phases and provides configuration and design direction to ensure project standardization.

Project Delivery:

• Participate in development of concept of systems development, software demonstration, preparation, and execution.
• Collaborate with IT teams and vendors to customize and integrate the WMS system with existing business processes and infrastructure
• Support and ensure quality of predefined IT solutions as selected to support business needs, including system setup, testing, training, implementation and post implementation support of the predefined IT solution(s) such as WMS into a new or existing client site(s).
• Understand current work processes, develop and publish work processes, and actively participate in Integration Design, Supplier Input Process Output Customers (SIPOC), System Integration Testing (SIT), User Acceptance Testing (UAT), Day In the Life Of (DILO) session
• Facilitate technical documentation of systems and support operational development of standard operating procedures (SOPs) between DHL and the client
• Provide specialty technical knowledge of one or more in-house or third-party applications.
• Facilitate training for all levels of associates, customers, and/or business partners.

Documentation:

• Develop, train, and maintain technical documentation in support of specified applications to ensure the delivery of a standardized solution
• Maintain standard documents on configuration, troubleshooting and update based on lessons learned from projects

Required Education and Experience

• Bachelor’s degree in IT similar field or 4+ years experience in an IT environment with a technical design background, required
• Experience in WMS implementations and support of business systems, required
• Ability to travel 40%-70% nationally to collaborate with broader team, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.