Hospital Systems Device Integration Analyst

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

CC019380 EHR Implementation

Job Description Summary:

Clinical analyst for numerous healthcare clinical applications including:

Scope:

Mobile device management (iPhone and phone application management via mobile device manager [Airwatch MDM]).
Voalte Mobile application support.
Voalte Nurse Call application support.
Connexall product support.
Rauland of Florida nurse call application support.
Patient monitor application support (Capsule, Philips, Spacelabs)
Device integration including IV Pumps.
Remote temperature monitoring Temptrak application support.
Supply Scan application support.
Real time location services (RTLS) Centrak product and application support.

Responsibilities:

Finding resolutions to reportable issues (Break/fix).
Addressing hospital wide requests for supported applications.
System maintenance: Application and server upgrades and patch updates.
User access management.
Helping leaders with reports and audits.
Ensuring proper use of system and assisting with any training or workflow needs.

Growth:

Future opportunity for Epic cross training and support after mastery of device integration systems.

Experience
Bachelors degree required.
User access management.
Experience preferred with:
Apple, Iphone
Voalte
Connexall
Nurse Call
Patient monitors.

Position Responsibilities

• Performs complex work for assigned applications including analyzing system capabilities to resolve questions of program intent, identifying output requirements, input data acquisition, reporting techniques and structure, and data controls.
• Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues. Tests and troubleshoots existing and proposed systems in order to resolve and anticipate application issues.
• This position analyzes end-user requirements, responds to and resolves more complex end-user requests/issues, participates in end-user support and training activities, acts in the role of analyst to define/refine business processes and support end-user’s reporting needs.
• Manages applications projects or serves as a project lead for an application module or system that requires high level of subject matter expertise or certifications related to a specific application
• Maintains advanced knowledge of current operational workflows that are supported through the business or clinical applications.
• Service Delivery - Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
• Workflow Analysis - Independently performs workflow analysis and design with input and guidance from key operational leadership.
• Testing - Participates in system testing events by executing scripts.
• Upgrades/Optimizations - Performs system activities related to upgrades and optimization with vendor assistance.
• Leadership - Actively participates in departmental and customer team meetings. Prepares and presents substantial portions of meetings on a regular basis. Acts as a team resource by taking notes or other support activities.
• Knowledge - Achieves and maintains up-to-date application knowledge for assigned applications/process areas.
• Downtime Processes - Actively participates in testing of downtime processes.
• Training - Provides input related to the development of training content for users.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: