Implementation Consultant

About the Role

As an Implementation Consultant at Nakisa, you will work directly with enterprise customers to turn complex business requirements into successful software implementations.

You will lead key implementation activities from discovery and requirements gathering through configuration, testing, integration, and go-live. You will work as part of a Professional Services delivery team led by a Project Manager, who plans and manages the overall project. You will own your assigned implementation workstreams and deliverables, collaborate with other consultants and specialists, and guide customers through solution decisions, risks, and issues.

This is a highly customer-facing role that combines business analysis, technical problem-solving, and implementation leadership. Over time, you will develop deep expertise in one or more Nakisa solution areas, such as IWMS, lease accounting, workforce planning, or decision intelligence.

What You'll Be Doing

• Lead customer discovery sessions, workshops, requirements gathering, and solution discussions.

• Translate business requirements into practical software configurations and implementation solutions.

• Configure Nakisa's SaaS solutions and support customers through testing, data migration, integrations, deployment, and go-live.

• Identify gaps, risks, dependencies, and unclear or impractical requirements, and help customers make informed implementation decisions.

• Troubleshoot implementation issues, investigate root causes, and work across internal and customer teams to drive resolution.

• Deliver customer training, product demonstrations, and working sessions as part of the implementation process.

• Own assigned implementation workstreams and deliverables, and communicate progress, dependencies, and risks to the Project Manager.

• Develop deep knowledge of one or more Nakisa solution areas and apply that expertise to increasingly complex customer implementations.

What You Bring

• 3+ years of experience in Professional Services, Implementation Consulting, Technical Consulting, or a similar customer-facing enterprise software implementation role.

• Hands-on experience with enterprise software implementations, including requirements gathering, configuration, testing, troubleshooting, integration, data migration, or deployment.

• Strong business analysis and problem-solving skills, with the ability to understand complex processes and translate requirements into practical software solutions.

• Comfort working with cloud technologies, APIs, integrations, and enterprise systems.

• Excellent written and verbal communication skills, with the ability to explain business and technical concepts clearly to different audiences.

• Strong customer-facing judgment, with the confidence to build trust, manage expectations, and guide discussions with enterprise stakeholders.

• Ability to manage multiple deliverables and priorities while maintaining attention to detail.

• Bachelor's degree in Business, Computer Science, Engineering, or a relevant field, or equivalent practical experience.

• Fluency in English is required, as this role serves as a primary point of contact for Nakisa’s global client base, requiring consistent written and verbal communication with enterprise clients, project stakeholders, and cross-functional teams located outside Quebec.*
  
  *Nakisa delivers SaaS solutions to 1,100+ organizations across 135 countries. Teams, customers, and partners are distributed internationally.

Nice-to-haves

• Experience with Nakisa products or similar enterprise software platforms.

• Experience in commercial real estate, lease accounting, finance, workforce planning, HR, or decision-support applications.

• Experience with ERP environments, data migration, system integrations, or enterprise application architecture.

• Knowledge of IFRS or GAAP reporting requirements.

• Proficiency in French is an asset for customer engagement in bilingual markets.

What’s in it for you

• Build deep expertise in enterprise SaaS delivery and one or more Nakisa solution areas.

• Take ownership of meaningful client work and increasingly complex implementation responsibilities.

• Work closely with Product, Engineering, Customer Success, and other teams, with opportunities to contribute to Professional Services and solution-delivery best practices.

• Join a collaborative environment with hybrid work flexibility out of Montreal.

• Location: Montréal (hybrid).
• Visa or relocation: not available.
• Hiring process: recruiter conversation, hiring manager interview, and a panel or skills assessment depending on the role.
• Apply even if not a perfect match: potential and drive matter here.

AI-assisted recruitment:

Nakisa uses AI-assisted tools, including BrightHire and Greenhouse, throughout our recruitment process. Our first-round interview is conducted by an AI interviewer (BrightHire), and later interviews with our team are recorded and transcribed to support accurate note-taking. AI-generated outputs, including transcripts, summaries, and structured scoring aids, support our hiring team and are reviewed by people. All hiring decisions are made by people based on job-related criteria.

If you need an accommodation at any stage, or have questions about how your data is processed, contact [email protected]

#LI-hybrid