Solution Architect for Strategic Customers

Job Description:

We are Omnissa!

The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!

we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team.

As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!

At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy.

What is the opportunity?:

The Omnissa Solution Architect is a high impact, visible, and inspirational role in driving the adoption of Digital Workspace products and solutions in large scale enterprise accounts. Understanding and consulting with customers on their digital workspace needs, the solution architect can influence product improvements and the new products/solutions that Omnissa brings to market.

Responsibilities:

• Understand your customer’s business and their Digital Workspace transformation strategy

• Engage regularly with technology decision makers in your accounts (CIO, CTO, Solution Architects, VPs and Directors of IT); building relationships, evangelising Digital Workspace solutions, and providing domain expertise to assist in closing business

• Strong customer facing and relationship building skills, coupled with your listening and questions-based selling skills help you see the “big picture” and develop innovative solutions to achieve customer’s goals

• Assume the role of a technical advisory team leader, this requires orchestrating the supporting teams of Customer Success, Professional Services and Support around customer focused outcomes. Collaborating on issues and solutions as well as collecting information on industry trends, customer requirements and competitive analysis

• You will identify additional business development opportunities within the customer’s organization and ensure these opportunities are effectively covered and followed by the sales team

• Lead pre-sales efforts including technical sales presentations, architecture design discussions, daring displacement, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops

• Analyses customer's business and technology objectives by asking probing questions that are meaningful to the customer in order to collect information that enables the sales team to be more effective and responsive to customer’s needs

• Craft and propose custom solutions that differentiate our solutions and services, and meet customer’s requirements and objectives

• Build a document portfolio of compelling sample reference architectures that demonstrate the value of Omnissa solutions in real-world scenarios

• Document client feature requests and issues, providing feedback to sales and product management

• Present our Digital Workspace technical & business value proposition at industry events

• Develop in-depth technical knowledge of our Digital Workspace products and domain expertise within the End-User Computing (EUC) subject area

• Participate in Marketing events such as trade shows, webinars, local events or customer-dedicated events

Qualifications:

• Native-level Japanese and business-level English communication skills

• 3+ years EUC Pre-Sales experience or 5+ years EUC as a technology delivery consultant

• Comfortable with subscription-based go-to-market and customer adoption management

• Experience with Microsoft desktop operating system and Windows application deployment, configuration and management

• Possess a strong knowledge of Enterprise Architecture with background in either the customer or partner landscape

• Proven ability to deliver compelling presentations and high-quality product demonstrations to both technical and executive-level

• Excellent listening, reasoning, and objection-handling skills

• Capable of working independently and as a team lead in cross-functional engagements

• Proficient in building and maintaining Technical Account Plans

• Self-starter with strong interpersonal, time management, and reporting skills

• Can lead strategic initiatives to expand business impact and drive market growth

• Have the ability to capture market needs specific to Japan and collaborate closely with product managers and R&D teams to influence product direction and enhance solution strength

Location: Chiyoda-ku, Tokyo

Location Type: Hybrid

Omnissa Industry Recognition And Awards

• Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).

• IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.

• Forrester Wave report for Q4 2023: Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category.

• Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.

Omnissa’s commitment to diversity & inclusion: Omnissa is committed to continuing their mission to build a diverse and inclusive workforce that reflects the communities we serve across the globe. Fostering inclusiveness is one of our key values, that acts as a bedrock of our operational model and culture.

Disclaimer for Japan-Based Roles: This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.