ICT Business Analyst
IT Hub Canberra Pty Ltd · Sydney NSW ·
- Work mode
- Hybrid
- Category
- Business analysis
- Salary
- AUD 100,000 – 110,000 / year
An ICT Business Analyst who gathers and documents business requirements, analyses and improves business processes, and writes functional specifications and system designs. Acts as the bridge between stakeholders and developers, with system testing, user training, documentation, and post-deployment monitoring.
Salary: $100,000 – $110,000 per year
About the role
An ICT Business Analyst identifies business needs and translates them into technical solutions, documenting requirements, creating system specifications, designing processes, and ensuring successful implementation and user adoption. Key tasks include analysing business processes, recommending improvements, liaising with stakeholders and developers, testing systems, and providing user training and documentation to meet organizational goals.
Key responsibilities
Communicate with stakeholders to understand and document business requirements and needs
Investigate and analyse existing business processes, procedures, and work practices to identify inefficiencies and areas for improvement
Develop functional specifications and designs for system and software solutions, often using techniques like data and process modelling
Act as a central point of communication, providing guidance and information to management, developers, and users
Work with development teams to ensure correct implementation and create test plans to verify system quality
Produce user manuals, training materials, and conduct training sessions to support newly adopted systems and processes
Monitor solutions after deployment to identify opportunities for ongoing enhancement
Collaborate with business stakeholders and technical teams to map end-to-end workflows, identify automation opportunities, and establish process governance structures
Contribute to the maintenance of an enterprise architecture repository to improve visibility of business processes, system interdependencies, and strategic technology alignment
About you
Degree in Information Technology
Relevant Vendor Certifications
Past work experience as ICT Business Analyst
Critical Thinking & Problem-Solving: Analyse information, identify issues, and evaluate potential solutions to challenges
Communication: Clearly communicate complex information both verbally and in writing, and actively listen to understand stakeholder needs
Technical Knowledge: Possess a conceptual and working understanding of hardware, software, programming concepts, and data management
Data and Process Modelling: Proficiency in using techniques to create clear specifications for system design
Project Management: Ability to apply project management principles to develop and manage project plans
Adaptability: Maintain up-to-date knowledge and skills to keep pace with the rapidly evolving technology landscape