ICT Business Analyst

Lovens Building Supplies is a growing New Zealand business specialising in building materials, home improvement products, hardware, construction supplies, and e-commerce solutions. We are committed to providing high-quality products and outstanding customer service while continuously investing in technology to improve our operations and customer experience.

As our business continues to expand, we are seeking an experienced ICT Business Analyst to support our digital transfermation initiatives and optimise business systems across our retail, wholesale, warehousing, logistics, and online operations.

About the Role

The ICT Business Analyst will work closely with management and operational teams to analyse business processes, identify technology solutions, and deliver system improvements that enhance operational efficiency and support business growth.

The ICT Business Analyst is responsible for analysing, improving, and digitising Lovens Building Supplies' operational and commercial processes across retail, wholesale distribution, procurement, inventory management, logistics, e-commerce, finance, and customer service. The role acts as the bridge between business stakeholders and ICT solutions, ensuring technology investments improve operational efficiency, customer experience, and business performance.

Key Responsibilities

Business Process Analysis & Improvement

• Analyse business operations across purchasing, inventory management, wartehousing, retail sales, online sales, logistics, finance, and customer service.

• Review existing workflows and identify opportunities to improve efficiency, eliminate manual processes, and reduce operational risks.

• Develop current-state ("As-Is") and future-state ("To-Be") business process maps.

• Recommend practical digital solutions that support business growth and operational scalability

• Prepare business cases and cost-benefit analyses for process improvement initiatives.

Digital Systems & Technology Projects

• Lead the business analysis component of ERP, CRM, inventory management, procurement, POS, warehouse management, and e-commerce system projects.

• Gather business requirements from department managers and convert them into functional specifications

• Work closely with software vendors and implementation partners to ensure business requirements are fully delivered.

• Coordinate User Acceptance Testing (UAT), document testing outcomes, and monitor issue resolution before production deployment.

• Support system integration between accounting software, online sales platforms, inventory systems, courier platforms, and supplier databases.

Supply Chain & Inventory Optimisation

• Analyse inventory movenment, purchasing patterns, supplier performance, and stock replenishment processes

• Identify opportunities to improve inventory accuracy, stock availability, and warehouse efficiency.

• Recommend system enhancements that improve purchasing controls, stock forecasting, and order fulfilment

• Assist management in implementing automated inventory monitoring and reporting.

Data Management & Business Intelligence

• Develop business reporting requirements across sales, inventory, purchasing, customer behaviour, and operational performance.

• Design dashboards and KPI reporting for management decision-making.

• Review data quality and coordinate data cleansing, validation, and migration activities.

• Analyse operational trends and provide recommendations based on business data.

Stakeholder Engagement

• Conduct workshops and interviews with management, purchasing staff, warehouse teams, sales consultants, finance staff, and customer service representatives.

• Translate operational requirements into clear ICT functional specifications

• Act as the communivation bridge between technical teams and business users.

• Facilitate stakeholder meetings throughout project implementation

Operational Support & Continuous Improvement

• Develop business procedures, user guides, and system documentation.

• Deliver user training and support system adoption across departments.

• Ensure ICT solutions comply with company policies, cybersecurity requirements, and data governance standards

Project Coordination

• Assist in planning ICT projects, implementation schedules, and resource allocation.

• Maintain project documentation, change requests, risk registers, and progress reports

• Participate in software evaluations and vendor selection processes

• Monitor project milestones and ensure deliverables are achieved within agreed timelines

About You

To be successful in this role, you should have:

• A relevant tertiary qualification in Informance Technology, Information Systems, Computer Science, Business Information Systems, or a related discipline. OR

• At least three years of relevant ICT Business Analysis experience, or an equivalent combination of qualifications and practical experience

• Experience working with EPR, CRM, inventory management, warehouse management, retail, or e-commerce systems

• Strong analytical and aproblem-solving skills

• Excellent written and verbal communication skills

• The ability to communicate effectively with both technical and non-technical stakeholders

• Experience preparing business requirements, process documentation, and system specifications

• Strong organisational skills with the ability to manage multiple priorities