Top responsibilities: Lead day-to-day service delivery of enterprise IAM operations, enforcing contractual SLAs, operational KPIs, and delivery quality. Manage incident, request, problem, and change management processes in ITIL-aligned IAM operational environments. Lead, mentor, and resource-balance the onsite IAM delivery team to prioritize and execute client operational targets. Serve as the primary onsite technical liaison between client stakeholders, infrastructure teams, offshore delivery …