IAM Operations Manager

IAM Operations Manager

About the Role
We are looking for an experienced IAM Operations Manager to take charge of a dynamic Identity and Access Management (IAM) operations function. In this role, you will lead the transition of key IAM services from external vendors to our internal operations team, playing a pivotal role in enhancing the security, scalability, and consistency of IAM services across the enterprise. This is a remote position with occasional in-person workshops or meetings in Warsaw or Germany.

Key Responsibilities

• Lead and manage the day-to-day operations of IAM services, ensuring performance is aligned with service level agreements (SLA) and key performance indicators (KPI).

• Oversee IAM technologies including PKI, DNS, and Active Directory, with a focus on continuous optimization.

• Actively contribute to the insourcing initiative and collaborate with the Product Owner to shape the IAM roadmap.

• Handle incident management, driving root cause analysis and implementing preventative actions for IAM services.

• Use ServiceNow data insights to identify areas for improvement, increase team efficiency, and enhance service quality.

• Ensure that IAM services remain compliant with policies, standards, and regulatory requirements.

• Recruit, mentor, and develop IAM Operations Engineers, partnering with HR for team growth.

• Foster collaboration across Security, Network, and Global IT teams to ensure the cohesive delivery of IAM services.

• Implement automation tools, processes, and improvements to enhance scalability and security within IAM operations.

What You Bring

• A Bachelor's or Master's degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).

• At least 5 years of experience in IAM or infrastructure operations within a complex enterprise environment.

• A minimum of 3 years of leadership experience in IAM or IT operations roles.

• Expertise in IAM technologies and concepts, such as identity lifecycle management, access management, SSO, MFA, and Privileged Access Management (PAM).

• Hands-on experience with IAM platforms, directories, monitoring tools, and ticketing systems like ServiceNow.

• Familiarity with ITIL processes and IAM-related certifications (e.g., CIAM, CISM, CISSP) are a plus.

• Strong leadership, interpersonal, and stakeholder management skills.

• Proficiency in English (B2 level or higher), both written and spoken.

What We Offer

• Stable, long-term cooperation under a B2B contract model.

• Transparent, trust-based working relationships.

• Flexible working hours in a remote-first setup.

• Co-financed benefits including healthcare (Medicover) and fitness memberships (Multisport).