I48 - System Engineer (Windows) (113)

Responsibilities

• Provide a point of escalation and support to L1 Engineers/System Engineers.

• Perform routine system administration duties in a Windows Active Directory environment.

• Monitor Windows and VMware servers and troubleshoot problems.

• Install, configure, maintain, and repair server operating systems and server hardware.

• Install and configure OS on physical servers and virtual machines.

• Manage Exchange 2019 and Exchange Online.

• Manage and troubleshoot ESXi and virtual servers.

• Administer and support the VMware platform.

• Monitor ESXi servers and troubleshoot problems.

• Perform VM creation, templates, snapshots, and VM backup.

• Manage and support VMware vSphere environments, including vMotion, HA, DRS, and ESXi deployments.

• Responsible for the operations and upkeep of private and shared virtualized environments.

• Participate in new implementations and work closely with other virtualization engineers to maintain current environments.

• Act as a technical escalation point within Central Operations for virtualization-specific issues.

• Implement and support processes and systems required to deliver highly available virtualization platforms.

• Perform vulnerability assessment remediation and fixing of findings for new and existing servers.

• Participate in regular server patching activities.

• Manage server hardware, including Dell and Lenovo servers.

• Perform firmware updates and configure remote management tools for physical servers.

• Configure RAID on physical servers.

• Analyze and troubleshoot basic hardware issues.

• Provide additional support when necessary for backup and storage functions.

• Produce and maintain appropriate documentation for server deployment, configuration, application deployment, virtualization environments, and related processes.

• Create documentation for environments, processes, technical training, and support procedures.

• Provide training and technical leadership to Tier I personnel.

• Drive efficient and effective resolution of customer issues.

• Participate in weekend maintenance activities, as required.

• Participate in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems.

Requirements

• In-depth knowledge and experience with Windows Servers, particularly Windows Server 2019 and 2022.

• Strong working knowledge of:

  • Active Directory

  • DNS

  • DHCP

  • File & Print Servers

  • Microsoft Cluster

  • Server Backup

  • AD Federated Services

  • Windows PowerShell

• Working experience supporting, maintaining, and administering core VMware technologies.

• VMware vSphere 8.x experience or significant exposure to VMware vSphere and its features, including vMotion, HA, DRS, and ESXi deployments.

• Experience with VM creation, templates, snapshots, and VM backup.

• Experience managing and troubleshooting ESXi and virtual servers.

• Experience managing Exchange 2019 and Exchange Online.

• Experience with Dell and Lenovo server hardware.

• Knowledge of firmware updates and remote management tool configuration for physical servers.

• Experience installing and configuring operating systems on physical servers and virtual machines.

• Knowledge of RAID configuration on physical servers.

• Basic skills in analyzing and troubleshooting hardware issues.

• Must have experience performing enterprise-level project implementation and support.

• Must have strong working and technical knowledge.

• Excellent customer service and telephone skills, with experience in a professional services environment supporting multiple applications and network environments.

• Good verbal and written communication skills.

• Very strong problem-solving and troubleshooting skills.

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), or equivalent.

• At least 2–4 years of working experience in the related field is required for this position.

• Willingness to participate in weekend maintenance activities and an on-call rotation to support 24/7 coverage of critical issues and internal systems.