Provide a point of escalation and support to L1 Engineers/System Engineers.
Perform routine system administration duties in a Windows Active Directory environment.
Monitor Windows and VMware servers and troubleshoot problems.
Install, configure, maintain, and repair server operating systems and server hardware.
Install and configure OS on physical servers and virtual machines.
Manage Exchange 2019 and Exchange Online.
Manage and troubleshoot ESXi and virtual servers.
Administer and support the VMware platform.
Monitor ESXi servers and troubleshoot problems.
Perform VM creation, templates, snapshots, and VM backup.
Manage and support VMware vSphere environments, including vMotion, HA, DRS, and ESXi deployments.
Responsible for the operations and upkeep of private and shared virtualized environments.
Participate in new implementations and work closely with other virtualization engineers to maintain current environments.
Act as a technical escalation point within Central Operations for virtualization-specific issues.
Implement and support processes and systems required to deliver highly available virtualization platforms.
Perform vulnerability assessment remediation and fixing of findings for new and existing servers.
Participate in regular server patching activities.
Manage server hardware, including Dell and Lenovo servers.
Perform firmware updates and configure remote management tools for physical servers.
Configure RAID on physical servers.
Analyze and troubleshoot basic hardware issues.
Provide additional support when necessary for backup and storage functions.
Produce and maintain appropriate documentation for server deployment, configuration, application deployment, virtualization environments, and related processes.
Create documentation for environments, processes, technical training, and support procedures.
Provide training and technical leadership to Tier I personnel.
Drive efficient and effective resolution of customer issues.
Participate in weekend maintenance activities, as required.
Participate in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems.
In-depth knowledge and experience with Windows Servers, particularly Windows Server 2019 and 2022.
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Strong working knowledge of:
Active Directory
DNS
DHCP
File & Print Servers
Microsoft Cluster
Server Backup
AD Federated Services
Windows PowerShell
Working experience supporting, maintaining, and administering core VMware technologies.
VMware vSphere 8.x experience or significant exposure to VMware vSphere and its features, including vMotion, HA, DRS, and ESXi deployments.
Experience with VM creation, templates, snapshots, and VM backup.
Experience managing and troubleshooting ESXi and virtual servers.
Experience managing Exchange 2019 and Exchange Online.
Experience with Dell and Lenovo server hardware.
Knowledge of firmware updates and remote management tool configuration for physical servers.
Experience installing and configuring operating systems on physical servers and virtual machines.
Knowledge of RAID configuration on physical servers.
Basic skills in analyzing and troubleshooting hardware issues.
Must have experience performing enterprise-level project implementation and support.
Must have strong working and technical knowledge.
Excellent customer service and telephone skills, with experience in a professional services environment supporting multiple applications and network environments.
Good verbal and written communication skills.
Very strong problem-solving and troubleshooting skills.
- Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), or equivalent.
At least 2–4 years of working experience in the related field is required for this position.
Willingness to participate in weekend maintenance activities and an on-call rotation to support 24/7 coverage of critical issues and internal systems.