Business Analyst – Business Intelligence (BA3)
Client: Department of Health, New Brunswick
Program: Symbio – Clinical Information Solution (CIS) Program
Requisition: RQ00381
Location: Remote within Canada, with travel to New Brunswick at least once per month
Duration: September 28, 2026 – September 27, 2028
Extension: Two optional one-year renewals
Employment Type: Contract, Full-Time
Hours: 7.5 hours/day | Approximately 500 business days
Job Overview
The Department of Health is seeking an experienced Business Analyst – Business Intelligence to support the Symbio Clinical Information Solution (CIS) Program.
New Brunswick is undertaking a major healthcare transformation to transition from standalone hospital information systems to a unified, standardized, and integrated Clinical Information Solution. The Business Intelligence function will play a critical role in enabling consistent, data-driven decision-making across clinical, operational, and administrative areas of the provincial healthcare system.
The successful candidate will act as a liaison between the Symbio Program and clinical, technical, operational, and business stakeholders across the healthcare system, including Regional Health Authorities, Service New Brunswick, and the Department of Health.
This role requires a highly experienced Business Analyst with a strong background in Canadian healthcare, digital health transformation, Clinical Information Systems, Business Intelligence, data/reporting, stakeholder engagement, workflow analysis, and requirements management.
Key Responsibilities
- Plan, coordinate, and facilitate stakeholder engagement sessions involving clinical, technical, operational, business, and administrative stakeholders.
- Collaborate with regional and provincial healthcare partners to gather, analyze, refine, and validate business and data requirements.
- Document current-state and future-state clinical, operational, data, and reporting workflows.
- Translate complex clinical, operational, and business needs into structured, implementation-ready Business Intelligence requirements.
- Develop reporting specifications, analytics frameworks, KPI definitions, dashboard requirements, data dictionaries, business rules, and standardized terminology.
- Translate business requirements into functional specifications, use cases, user scenarios, and user stories.
- Facilitate collaboration and consensus among multiple organizations and stakeholder groups.
- Support the definition and documentation of performance indicators, metrics, and Objectives and Key Results (OKRs).
- Coordinate meetings, focus groups, governance sessions, strategy discussions, and progress planning activities.
- Develop meeting agendas, document key decisions, manage action items, and follow up on outstanding deliverables.
- Maintain requirements traceability logs, decision logs, risk registers, dependency tracking, and project documentation.
- Lead and support quality assurance, data validation, unit testing, and user acceptance testing activities.
- Prepare presentations, executive briefings, and stakeholder communication materials.
- Work closely with the CIS Business Intelligence Lead, Subject Matter Experts, clinical stakeholders, and health administrators.
- Support the planning and implementation of the CIS data ecosystem.
- Facilitate change and promote standardized workflows, terminology, reporting requirements, performance measures, and business processes.
Requirements
Mandatory Qualifications
Candidates must clearly demonstrate all of the following requirements:
M1 – Education
- University degree in Business Administration, Health Informatics, Information Technology, Health Sciences, or a related discipline; OR
- An equivalent combination of education and progressively responsible experience in:
- Healthcare transformation
- Information management
- Digital health
M2 – Canadian Healthcare & Digital Health Experience
- 10+ years of progressive Canadian experience working within:
- Hospital environments
- Digital health environments
- Large-scale Clinical Information System implementations
- Healthcare transformation programs
- Provincial or regional health system modernization initiatives
M3 – Business Intelligence Requirements Experience
- 8+ years of demonstrated experience translating complex clinical, operational, and business needs into structured and implementation-ready requirements within a Business Intelligence environment.
Experience must include:
- Reporting specifications
- Analytics frameworks
- KPI and performance indicator definitions
- Dashboard requirements
- Data dictionary standardization
- Business rules
- Healthcare terminology standardization
- Data and reporting requirements
M4 – Availability
- Candidate must be available to start on or around September 28, 2026.
M5 – Resume Requirement
- Candidate must be able to provide a targeted resume limited to 5 pages maximum.
M6 – Submission Limitation
- Maximum 2 candidate submissions per vendor.
Desired Skills & Experience
S1 – Stakeholder & Meeting Coordination
6+ years of experience planning, scheduling, and coordinating meetings involving large numbers of stakeholders across multiple organizations and roles.
Experience should include:
- Focus groups
- Strategy and approach planning
- Governance meetings
- Progress planning sessions
- Scheduling and stakeholder availability management
- Agenda development
- Defining meeting objectives
- Documenting meeting outcomes
- Managing action items and follow-ups
S2 – Communication, Facilitation & Presentation
8+ years of experience demonstrating exceptional verbal, written, facilitation, and presentation skills.
Ability to effectively communicate and facilitate discussions related to:
- Standardization initiatives
- Healthcare terminology
- Performance measures
- Reporting requirements
- Business processes
- Healthcare transformation
Experience presenting to diverse audiences including:
- Senior executives
- Clinical stakeholders
- Technology teams
- Operational leadership
- Business stakeholders
Strong experience developing PowerPoint presentations, briefings, and stakeholder communication materials is required.
S3 – Documentation & Organizational Skills
8+ years of experience demonstrating strong organizational and documentation capabilities, including:
- Documenting decisions
- Synthesizing complex stakeholder discussions
- Maintaining decision logs
- Requirements traceability
- Action item tracking
- Progress monitoring
- Risk identification
- Dependency tracking
- Registers and project documentation
S4 – Consensus Building
6+ years of experience achieving consensus across multiple organizations, programs, or stakeholder groups within complex healthcare environments.
Experience should include facilitating agreement on:
- Standardized workflows
- Healthcare terminology
- Performance measures
- Reporting requirements
- Business processes
- Data standards
S5 – Clinical & Operational Workflow Analysis
8+ years of experience analyzing and documenting:
- Current-state clinical workflows
- Operational workflows
- Future-state processes
Experience must involve large, complex:
- Clinical Information Systems (CIS)
- Hospital Information Systems
- Digital health transformation initiatives
- Healthcare technology modernization programs
S6 – Bilingual Communication
- Strong verbal and written communication, facilitation, and presentation skills in both English and French are strongly preferred.
Required Technical & Functional Skills
Candidates should possess strong experience in:
- Business Analysis
- Business Intelligence
- Healthcare Analytics
- Clinical Information Systems
- Digital Health Transformation
- Healthcare Data Management
- Requirements Gathering and Analysis
- Functional Requirements Documentation
- Business Requirements Documentation
- Reporting and Analytics Requirements
- KPI and Metric Development
- Dashboard Requirements
- Data Definitions and Data Dictionaries
- Data Governance
- Business Rules
- Workflow Analysis and Process Mapping
- Current-State and Future-State Analysis
- Stakeholder Management
- Stakeholder Engagement
- Workshop Facilitation
- Consensus Building
- Requirements Traceability
- User Stories and Use Cases
- Functional Design Documentation
- Quality Assurance
- User Acceptance Testing (UAT)
- Unit Testing
- Data Validation
- Risk and Dependency Management
- Healthcare Performance Measurement
- Executive Presentations and Briefings
Key Deliverables
The successful candidate will be responsible for producing:
- Current-State Data and Reporting Workflows
- Future-State Data and Reporting Workflows
- Business Requirements Documentation
- Requirements Traceability Log
- Functional Design Documentation
- Use Cases and User Scenarios
- Indicator and Metric Definitions
- Testing and Data Validation Artefacts
- Stakeholder Review and Sign-Off Materials
Ideal Candidate Profile
The ideal candidate is a senior-level Business Analyst with extensive Canadian healthcare and digital health experience, particularly supporting large-scale Clinical Information System implementations and healthcare transformation initiatives.
The candidate should have a proven ability to bridge the gap between clinical stakeholders, business teams, operational leaders, technology teams, and Business Intelligence functions. Strong expertise in translating complex healthcare requirements into actionable reporting, analytics, data, and functional requirements is essential.
Experience working with provincial healthcare systems, regional health authorities, hospitals, and multi-stakeholder transformation programs will be highly valuable.