Business Analyst - BA-950

Project Overview

Digital Shared Services, a Shared Health service, is leading the transformation of healthcare delivery through innovative use of information and communication technology (ICT). This initiative focuses on modernizing service delivery models, enhancing operational efficiency, and enabling data-driven decision-making across the provincial healthcare system.

Work Location

This role is performed remotely within Canada. Work must not be conducted from outside Canada.

Engagement Type

• Full-time (1 dedicated resource)

Privacy Requirements (PHI & PHIA)

• The resource will not have custody or control of Personal Health Information (PHI)
• The resource will not act as an Information Manager under The Personal Health Information Act (Manitoba)

Position Summary

The Senior Business Analyst will play a strategic leadership role in large-scale healthcare transformation initiatives. This role goes beyond traditional analysis and requires expertise in business architecture, organizational design, and change management. The successful candidate will work closely with executive leadership and cross-functional teams to define future-state operating models, lead transformation efforts, and ensure successful adoption of change across complex healthcare environments.

Key Responsibilities

• Lead end-to-end business analysis activities for healthcare transformation programs
• Develop and define target operating models, including service delivery frameworks and organizational structures
• Facilitate executive-level workshops and stakeholder engagement sessions
• Conduct gap analysis, value stream mapping, and business capability assessments
• Translate stakeholder input and data insights into actionable recommendations and strategic plans
• Design and support implementation of future-state models and transition roadmaps
• Lead and mentor teams of business analysts and consultants across multiple concurrent projects
• Oversee quality and consistency of analysis deliverables across program streams
• Support business case development, financial modeling, and performance measurement frameworks
• Drive organizational change initiatives using structured methodologies (e.g., Prosci)
• Lead transformation efforts related to healthcare systems such as EPR implementations and chart tracking solutions
• Collaborate with clinical and operational stakeholders to align solutions with healthcare delivery needs

Mandatory Certifications (Pass/Fail)

• Valid PROSCI Organizational Change Management Certification
• Valid ITIL Certification in Service Management
• Valid PRINCE2 Foundation or Practitioner Certification

Required Skills & Experience

Healthcare Business Analysis

• Minimum 12 years of experience in business analysis within healthcare environments
• Proven ability to:
  • Develop operational service delivery models
  • Conduct gap analysis and define future-state solutions
  • Present findings to executive leadership for decision-making

Leadership & Team Management

• Minimum 5 years leading teams of business analysts or consultants
• Experience managing analysis across large-scale transformation programs with multiple concurrent projects
• Strong background in:
  • Coaching and mentoring
  • Quality assurance of deliverables
  • Work planning and coordination

Business Architecture & Strategic Modelling

• Minimum 7 years of experience in:
  • Business architecture
  • Capability modeling
  • Organizational and process design
• Experience working directly with executive leadership teams
• Strong facilitation skills for complex stakeholder workshops

Organizational Change & Transformation

• Minimum 5 years facilitating workshops and capability assessments
• Demonstrated experience:
  • Developing recommendations and transformation strategies
  • Securing buy-in from senior leadership
  • Leading organizational redesign initiatives

Healthcare Transformation Experience

• Minimum 10 years implementing change in healthcare environments
• Experience with:
  • Healthcare service delivery assessments
  • Supporting business transformation initiatives
  • Sunrise Altera EPR implementations
  • Chart tracking application implementations

Strategic Healthcare Operations

• Minimum 6 years of experience in:
  • Strategic redesign of healthcare administration and services
  • Clinical stakeholder engagement and requirements elicitation
  • Supporting operational transformation initiatives

Core Competencies

• Strategic thinking and systems-level analysis
• Executive communication and presentation skills
• Advanced stakeholder engagement and facilitation
• Leadership and team development
• Strong problem-solving and decision-making capabilities
• Deep understanding of healthcare operations and transformation challenges

Key Deliverables

• Target operating models and organizational designs
• Business architecture artifacts and capability maps
• Gap analysis reports and transition strategies
• Executive presentations and decision-support materials
• Business cases and financial models
• Workshop outputs and stakeholder engagement summaries
• Change management and transformation plans