Head of IT Infrastructure (Large International Retail)

Position Purpose

• Manage IT infrastructure Daily tasks
• Systems Availability
• Backup procedure
• Network and connectivity
• IT Resources Planning
• Users Awareness & Support
• Systems & Users Security
• IT users Policies
• Database Architecture

Main Responsibilities

• Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance.
• Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management.
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics.
• Maintains overall security of the network, systems, and data.
• Prepare high availability for critical business systems.
• Owns and maintains strict controls on data/system backups and recoverability.
• Manage team members in their daily activities as well as supporting business projects.
• Develop and manage relationships with vendors in support of team augmentation and systems support.
• Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements.
• Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
• Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
• Maintain quality service by establishing and enforcing organization standards
• Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy.
• Develop and implement hardware and software standards for network, servers, databases, wireless technology, file & print services, data retention standards, etc.
• Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity).
• Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc.
• Establish and implement 'best-practice' standards as well as departmental policies and procedures.
• Monitor and troubleshoot database performance issues.
• Optimize database performance and scalability.
• Develop and implement database security measures.
• Stay up-to-date on the latest database technologies and trends.

Authorities

• IT Infrastructure, Systems, Network, Database and Backup
• Competencies of the Position

Education Level:

• Bachelors degree in Information technology, computer science, software engineering, or a related field.
• Proven experience in managing IT infrastructure and services.
• Experience with computer networks, network administration, and network installation.
• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security.
• Proficient in Microsoft Windows software, including server, office, and exchange.

Management and leadership skills.

• Experience with Database management
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail-oriented.
• Excellent analytical and problem-solving skills

Language Skills:

• Arabic is Primary Language
• Good in English

Work Experience:

• Problem Solving
• Projects Management
• Team Lead
• Technical knowledge:
• Systems Analysis
• Network Design
• Virtualizations
• Storage management