Head of IT

Industry: Retails

Job Summary

Our client in the retail industry is seeking a strategic IT leader to drive digital transformation, omnichannel systems, data security, and customer loyalty platforms. The role focuses on retail IT systems, large-scale project delivery, and leading high-performing IT teams to support business growth.

Main Responsibilities:

• Technology Strategy & Vision Develop and execute IT roadmap aligned with business growth and digital transformation; implement solutions to enhance customer experience and efficiency.
• Omnichannel System Management Oversee POS, e-commerce, and mobile platforms; ensure seamless online and offline integration.
• Loyalty & Rewards Design and manage loyalty programs; use customer data to drive retention.
• External Integration & Partnerships Collaborate with vendors and franchisees; manage contracts and ensure IT standards compliance.
• Data & Security Implement data governance; ensure compliance with regulations and cybersecurity standards.
• Leadership & Team Building Build and lead a high-performing IT team; foster continuous learning and innovation. 
• Budgeting & Vendor Management Manage IT budget; oversee vendors to ensure quality and cost-effectiveness.

Main Requirements:

• Bachelors degree in IT, Computer Science, or related field; advanced certifications (PMP, ITIL) advantageous.
• IT leadership experience in retail or franchise environment.
• Proven track record in large-scale IT projects and systems integration.
• Expertise in POS, ERP, and CRM platforms.
• Strong understanding of cybersecurity and data protection.
• Excellent project management, organizational, and communication skill.

• Strategic thinker with a customer-centric approach.