Group Product Manager Client Services

You will connect client-facing teams with core product work. You will evaluate and prioritize custom client requests, build decision frameworks, and coordinate delivery with product and engineering. You will join client calls and RFP processes, communicate product decisions clearly, and support the development of one or more product managers.

Responsibilities

• Partner with Client Services and Growth on custom product work.
• Build frameworks to evaluate, prioritize, and deliver client requests.
• Evaluate requests against platform leverage and the core roadmap.
• Route client requests to the appropriate owner and communicate decisions clearly.
• Embed with client-facing teams, participate in client calls, and support RFP processes.
• Support and develop one or more product managers.

Requirements

• 7+ years of product experience, including meaningful experience in health benefits, payer systems, or a complex B2B2C environment.
• Fluency in eligibility and enrollment systems.
• Experience in forward-deployed or client-embedded product roles.
• Experience managing custom client work in a scaled product organization.
• Experience managing or mentoring product managers.
• Understanding of benefits data flows from employer configuration through eligibility verification and member activation.
• Data skills including funnel instrumentation, activation analysis, and outcome communication.
• Hands-on fluency with AI tools.

Benefits

• Employer-covered health, dental, and insurance plan options.
• Access to Maven's platform and specialists for mental health, reproductive health, family planning, and pediatrics.
• Wellness partnerships.
• Hybrid work, in-office meals, and Work Together Days.
• 16 weeks of fully paid parental leave and a new-parent stipend for eligible employees.
• 401K matching with immediate vesting for US-based employees.