Glazing Solutions Consultant
acquireai · Pasig City ·
- Category
- Solutions engineering
- Experience
- 5+ years
- Company size
- 501-1000
Handles customer enquiries for glass repair/replacement, converting online requests into booked jobs via calls and digital channels while processing work orders for an Australian client.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here’s what’s waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
Recognition through our Value Awards — we celebrate your wins
Real career growth with internal promotions
Meaningful work with talented and supportive teams
Your future matters:
900 internal promotions every year
2,700+ leadership training courses
Extra rewards along the way:
14th Month Pay for employees who complete 5 years with us
Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
12 Vacation Leaves*
12 Sick Leaves*
1 Birthday Leave*
GLAZING SOLUTIONS CONSULTANT (EWORK)
Every day, customers reach out with a glass problem they need solved online, and someone needs to turn that enquiry into a booked, well managed job. If you enjoy switching between a written conversation and making outbound phone calls, asking the right questions, and guiding someone confidently to the right outcome, this role gives you exactly that kind of puzzle to solve, again and again. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their eWork, Glazing Solutions function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will directly shape the experience customers have when they reach out online.
Role Snapshot
The Glazing Solutions Consultant (eWork) responds to inbound customer contact via online platforms, converting work requests into confirmed jobs and processing the associated work orders and documentation so the operations team has everything needed to complete the work. Coverage is a confirmed day shift of 8:00am–5:00pm AEST (Sydney/Melbourne time, adjusting automatically with Australian daylight saving).
Key Responsibilities
Customer Engagement (Voice & Digital)
• Respond to inbound customer contact through online platforms with a professional, caring, and friendly approach.
• Convert enquiries into confirmed jobs in line with customer expectations.
Job Planning & Processing
• Process work orders and associated documentation accurately and on time.
• Plan and schedule jobs within agreed timeframes and service levels.
• Handle, solve, and report on escalated customer or job issues, taking ownership through to resolution. Policy & Process Adherence
• Work within company vision, mission, and values at all times.
• Adhere to customer solutions policies and procedures.
Qualifications & Experience Essential
• Strong accuracy and attention to detail across data entry and processing.
• Sound process compliance, following client and business requirements.
• Good analytical skills, able to identify anomalies and exceptions.
• Comfortable handling high transaction volumes efficiently.
• Quickly learns and confidently uses multiple systems.
• Strong organisational skills, managing workload and priorities effectively.
• Quality assurance mindset, reviewing work before completion.
• Adaptable, responding well to changing client requirements.
• Confident handling outbound calls alongside online and written channels, with clear updates and escalations.
Desirable
• Experience with job management software such as SimPro.
• A continuous improvement mindset, looking for ways to streamline processes
What we value:
We are proud of our diverse global team, all working in a collaborative environment and guided by these shared values:
Curious and Clever: Smart questions spark smart solutions.
Entrepreneurial Energy: Think like an owner. Solve like a founder.
Fast with Intent: We move fast and deliver real results.
Laugh and Learn: We don’t take ourselves too seriously, just our results
Join the A-Team and experience the A-Life!