About Inspectorio
Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.
Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.
Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.
About the role
AtInspectorio, ourSolutions Consulting teamis instrumental in driving the success of our customers and revenue growth. We partner with global brands, retailers, and manufacturers primarily in theretail and apparelindustries to deliver tailored solutions that help them scale their quality, sustainability, and compliance initiatives.
As aSenior Solutions Consultant, you will lead end-to-end implementation engagements, combining business acumen, technicalexpertise, and industry knowledge to serve as a trusted advisor for our customers.You’llwork cross-functionally to ensure the seamless delivery and adoption ofInspectorio’splatform and continuously improve our delivery process.
What you'll do
End-to-End Implementation & Client Advisory
- Own the full implementation lifecycle—from discovery through deployment and post-go-live optimization.
- Design and lead structured project plans with clear milestones and deliverables.
- Translate business needs into tailored solution designs leveragingInspectorio’splatform.
- Act as a strategic advisor to clients, aligning platform capabilities with business goals.
- Proactivelyidentifyrisks and build mitigation plans to ensure project success.
- Provide strategic consulting and best practices throughout the customerlifecycle.
- Manage multiple implementation projects independently, ensuringdeliveryexcellence.
Solution Design,Technical Expertise& AI Integration
- Lead technical discovery, requirements gathering, and solution architecture sessions.
- Drive integration and configuration work including APIs, SFTP, and automation tools.
- Advise customers on maximizing value throughInspectorio'sAI capabilities,identifyingopportunities to integrate AI-driven insights and automation into their supply chain processes.
- Deliver compelling product demos, technical workshops, and executive briefings.
- Develop solution documentation,configurationplaybooks, and enablement materials.
- Troubleshoot advanced issues and liaise with Product and Engineering teams to drive resolution.
- Surface customer feedback to help shape platform evolution and innovation.
Cross-Functional Collaboration
- Partner closely with Sales, Product, Engineering, and Customer Success to deliver solutions aligned to business needs.
- Contribute to pre-sales scoping, solution validation, and transition to post-sales teams.
- Influence internal teams with competitive andindustryinsights to improve our offerings.
- Share learnings, mentor junior team members, and foster a culture of learning.
Core Requirements
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Solution Design & Consulting:Analyzes customer needs and designs scalable,innovativeand industry-standard solutions leveragingInspectorio’splatform to maximize business impact.
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AI-Native Mindset & Application:Demonstratesa strong understanding of artificial intelligence concepts, predictive analytics, and generative AI. ProactivelyleveragesAI tools to enhance workflows, drive operational efficiency, and champion customer adoption of AI features within the platform.
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Technical Troubleshooting:Diagnoses and resolves technical issues efficiently using platformexpertiseto minimize customer downtime and enhance satisfaction.
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Platform & Integration Expertise:Maintainsexpert knowledge ofInspectoriomodules, API integrations, and data flows to support seamless implementation and usage.
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Discovery & Requirements Gathering:Conducts detailed customer interviews to uncover needs, pain points, and success criteria guiding solution customization and improvement. Maps requirements against industrybest-practices.
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Change Management:Facilitatesadoption of new features and process changes through clear communication, training, and stakeholder engagement.
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Data-DrivenDecision Making:Uses platform data and customer feedback to inform technical recommendations andoptimizesolution performance.
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Communication & Presentation Skills:Effectively conveys complex technical information to diverse audiences, ensuring understanding and buy-in.
Qualifications
- 5+ years of experience in Solutions Consulting, Implementation, or similar roles in aB2B SaaSenvironment.
- Proven experience leading enterprise-level software implementations from end to end.
- Deep understanding oftechnical integrations, especiallyAPIandSFTP.
- Experience with solution design, business process mapping, and requirements gathering.
- Strong consulting skills, with the ability to advise stakeholders at various seniority levels (including VP/SVP/C-suite).
- Experience working with distributed teams and managing projects remotely.
- Comfortable managingobjectives, KPIs, and driving client value independently.
- Excellent communication and presentation skills, both verbal and written.
- Strong problem-solving, critical thinking, and client-facing interpersonal skills.
- Experience in fashion, retail, or supply chain technology is aplus.
Benefits
Why it would be awesome to work with us
- 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
- 🏝️ Flexible Working Environment: Whether from home, our global hubs or a coffee shop, work where you're most comfortable.
- 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
- 🌱 Grow with us: We're invested in your personal and professional development.
- 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
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🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
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🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.
Our Values
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EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.
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AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
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COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
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HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.