FSR Expert on Cabin and Seats Systems-Design

Location: Doha, Qatar
Starting Date: November 2026
Long term Contract

The Service Provider shall provide a cabin seat expertise service that shall include, but not limited to, the below described activities:

1. CABIN SURVEY

• Conduct cabin survey to identify operational defects related to the Aircraft Seats.
• Support meet & greet.
• Analyze the spare parts listed in the aircraft logbooks and linked to the Aircraft Seats, this list shall be part of the daily activity report.
• Implement an Action Item Log to follow-up in-service technical issues linked to the Aircraft Seats.
• Take any action to prevent seat lockout (day to day activity).

2. TECHNICAL ASSISTANCE

• Assist Customer with detailed troubleshooting of the seats.
• Guide and oversee the workshops with repair and refurbishment procedures.
• Support working party by advising the Customer’s Technicians or any third party appointed by Customer.
• Meet with any Customer department involved in seats maintenance (including but not limited to line maintenance, engineering, purchasing, repair) in order to identify and follow-up any open issues.
• Offer recommendation for seat routine maintenance, refurbishment and overhaul work packages.

3. TRAINING

• Organize cabin crew training courses.
• Deliver On-Job Trainings (OJT) to Customer’s technicians. These trainings shall focus on troubleshooting instructions, equipment maintainability recommendations, line & workshop maintenance, answering to any question Customer technicians shall have.

4. TECHNICAL EVENTS MONITORING

• Fill and submit an Equipment Event Follow-up Form for each operational defect related to the Aircraft Seats.
• Follow-up Reliability of Customer products in service, including providing feedback reports.
• Provide regular activity reports to the defined stakeholders.
• Collect feedback from Customer on delivered Support such as, but not limited to, Seat reliability, Support performance delivery, etc.

5. SERVICE ASSISTANCE

• Monitor and analyze spare parts consumed by Customer from the consignment stock. This activity includes physical inventory once a month with delivery of inventory report.

6. COMMERCIAL ASSISTANCE

• Contribute to Customer satisfaction
• Promote Customer Support Services, Spares and Repairs capabilities to Customer

Aeronautical or Aerospace Engineering or Systems or Design EngineerAeronautical or Aerospace Engineering or Systems or Design Engineer

Requirements:

• Experience in Aviation Seats.
• Desirable knowledge of A321 business class seats.
• Desirable knowledge of Arabic
• Proficiency in English.
• Computer skills - desirable.
• Good communication skills.
• Customer and problem solving oriented.