Financial Reporting Quality Assurance

SUMMARY

The Financial Reporting Quality Assurance (FRQA) Reviewer is responsible for ensuring accuracy, consistency, and overall effectiveness in the financial reporting review process. This specialized role is essential to maintaining a high level of customer satisfaction in financial reporting. The FRQA Reviewer helps uphold Foundation Principles while monitoring service levels, supporting team performance, and collaborating with internal and external customers to ensure timely and accurate financial deliverables. The FRQA is expected to embrace the honor of serving our communities, as well as demonstrate kindness, professionalism, and timely resolution in every interaction. They are also accountable for upholding the Sentry Promises made to our board members, homeowners, and fellow employees.

RESPONSIBILITIES

• Demonstrate a clear understanding of departmental functions
• Review, approve, and archive financial reports according to daily deliverables
• Ensure the team meets Service Level Commitments, maintaining 100% accuracy of financial reports
• Assist with reviewing and approving budgets and other applicable tasks as needed
• Provide performance feedback for Accountants and Associates to support DSCs in preparing annual performance reviews and evaluations
• Provide timely and accurate information for metrics and reporting
• Maintain daily communication with the Dedicated Service Coordinator(s)
• Provide necessary tools, training, and guidance to teammates as needed
• Support regional offices with financial preparation and review processes
• Engage team support proactively when challenges arise
• Communicate effectively and collaborate with Dedicated Service Coordinators – FR, Accountants, and Financial Reporting Associates
• Perform additional duties as required

CUSTOMER SERVICE RESPONSIBILITIES

• Adhere to our Language of Service with all interactions.
• Always Promotes Foundation Principles and maintains a positive and respectful work environment
• Approaches work daily with a positive “Can-Do” strategy.
• Lend a helping hand to the entire team by assisting other team members as requested.
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis
• Ensures that all incoming telephone calls and emails are courteously and efficiently resolved.

PERSONAL SPECIFICATIONS

Communication Skills

• Oral Communication - Effectively expresses oneself in one-on-one and group situations and presentations
• Written Communication - Effectively expresses ideas through a variety of written communications (e-mails, reports, memos, etc.), demonstrating strong writing skills
• Listening - Demonstrates attentiveness and the ability to understand the oral communications of others through active listening skills

Personal Motivation

• Commitment- Demonstrates commitment to perform above and beyond the essential functions of the job
• Self-starter who exhibits initiative and internal motivation to achieve goals, including those beyond standard expectations
• Teamwork - Ability to work well in a team environment, always willing to assist other employees
• Integrity - Maintains social, ethical, and organizational norms
• Enthusiasm - Demonstrates an open mind and positive attitude, while interacting with others in a positive way. Displays genuine interest, excitement and eagerness toward job, company, employees, and customer.
• Sensitivity - Takes into consideration the feelings and needs of others in plans and actions

PHYSICAL REQUIREMENTS

• Ability to sit for up to eight (8) hours per day
• Ability to operate a personal computer and basic office equipment
• Ability to talk regularly over the phone with customers and co-workers up to eight (8) hours per day

Benefits and Compensation:

• Salary commensurate with experience and qualifications.
• Training and support provided.
• Comprehensive benefits package.
• Work-life balance encouraged.

Sentry Management, Inc. is an equal opportunity employer.