Role Title EUC SME / Architect (End User Computing)

Reports to Chief Architect

Location Mumbai, India

Written by IT Design Function

Business unit Technology

Last update on 22.06.2026

Role purpose

Responsible for strategy, design, and governance of the End User Computing (EUC) architecture across the organisation. Provides technical direction, design authority, and oversight for workplace technologies aligned to Cloud First and Zero Trust principles. Delivers support to projects and operations through design input, standards, and Guidance for support teams.

Key accountabilities

General Technical

• Provide technical leadership on EUC services design including devices, endpoint management, identity, collaboration tooling, virtual desktops, application delivery and endpoint security.
• Own and maintain EUC reference architectures, standards, patterns, lifecycle roadmaps and design guardrails for enterprise use.
• Provide governance ensuring all deployments aligned to agreed standards, templates, security controls and support models.
• Provide consultancy, mentoring and technical direction to engineering and operational teams.
• Identify and manage key EUC technology vendors and partnerships.
• Evaluate, pilot and introduce new EUC technologies that improve resilience, user experience, security or operational efficiency.
• Identify and pursue automation opportunities across provisioning, compliance, application deployment, remediation and reporting.
• Ensure alignment with cloud-first strategy, modern workplace transformation and enterprise security standards.
• Support priority incidents and ensure escalation processes are followed within SLA.

Experience and personal qualities

Essential Technical

• In-depth knowledge of Azure AD (Entra ID) and hybrid identity environments.
• In-depth knowledge of Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
• Strong experience of IT Security ensuring solutions meet audit and compliance requirements
• Strong endpoint management experience using Intune / Autopilot.
• Strong understanding of device security (Conditional Access, BitLocker).
• Experience with Windows OS management (Windows 10/11).
• Experience with VDI platforms (Azure Virtual Desktop or AWS Workspaces).
• Strong understanding of Microsoft licensing models.
• Experience of windows 11 upgrades / migration
• Identify and manage key EUC technology vendors and partnerships.
• Experience of both software and Hardware solutions
• A focus on user experience

Desirable Technical

• PowerShell scripting and automation.
• Experience with Digital Experience Monitoring tools.
• Microsoft licensing knowledge
• Mobile device management across iOS and Android.
• Experience integrating EUC with identity governance solutions.
• Okta experience
• Ivanti EPM and Neurons knowledge
• Microsoft certifications
• TOGAF certification

Relationship management

• Provide regular updates to line management.
• Build strong relationships with IT and business stakeholders.
• Work closely with architect peers on solutions
• Work closely with global support teams to ensure service delivery.
• Global role, collaboration with people globally
• Mentor junior members

Management information

• Ensure EUC service solutions are monitored centrally using standard tooling.
• Explore supplier / vendor roadmaps and new technology.
• Supplier / vendor management and consolidation.

Behaviors

• Can focus on the detail
• Capable self-learner
• Team player
• Can lead by example

Communication

• Maintain proactive communication across IT and business stakeholders.
• Produce clear technical documentation and designs.
• Actively seek feedback and contribute to continuous improvement.
• Strong English verbal and written.
• Able to articulate opportunities and solution to a global Audience
• Comfortable with knowledge transfer and Training

General / Working Environment

• Undertake relevant training and development.
• Adhere to company policies including security and data protection.
• Maintain confidentiality.
• Used to working as part of a design team.
• Hybrid working 3 days in Travelex Mumbai Office