Epic Senior Analyst, Willow

The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-Time Epic Senior Analyst, Willow.

The Epic Senior Analyst, Willow initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

Core Responsibilities:

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.

• Serves as a primary support contact for application end‐users.

• Initiates the design, development, implementation, and maintenance of the application.

• Initiates all phases of testing and the documentation of workflow design.

• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.

• Initiates the identification of issues and guides the work to resolve them.

• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.

• Collaborates with trainers on application changes and new features to develop documentation and training strategies.

• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.

• Participates in on-call rotations and support and attend and participates in, applicable committees.

• Maintains regular communication with team members, including participating in weekly project team meetings.

• Reviews the status of projects and issues on an ongoing basis with leadership.

• Remains knowledgeable about UHealth’s policies, procedures, and business operations.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

As an Epic Senior Analyst – Willow, you will report to the Senior Manager and will be responsible for:

• Providing oversight and leadership to Associate Epic Analysts and Epic Analysts on the team

As an Epic Senior Analyst – Willow, you will:

• Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.

• Attend and participate in applicable committees

• Adhere to internal controls and reporting structure

• Become knowledgeable about UHealth’s policies, procedures, and business operations

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• Bachelor’s degree in relevant field

• Epic Willow Certification

• CPhT Certification preferred

• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization

• At least 3 years of Epic build experience preferred

• Previous operational, project management, and organizational skills preferred

• Clinical knowledge of how various medications should be ordered preferred

• Familiarity with pharmacy workflows, including dispensing and clinical monitoring preferred

• Ability to work effectively with all levels of employees including senior leadership

• Ability to work evenings, nights, and weekends as necessary.

• Proficiency in computer software (i.e. Microsoft Office).

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to communicate effectively in both oral and written form.

• Ability to lead, motivate, develop and train others.