Dynamics 365 F&O

Dynamics 365 F&O

This position is responsible for the design, development, and maintenance of Dynamics 365 application. As a Techno-Functional Analyst you will closely align with our Dynamics Engineer to build, test, implement, support, and document solutions based off strategic Retail / Finance / HR initiatives set by Sr. Product Manager and Sr. Director of Business Products.

Responsibilities:

· Gain thorough understanding of the applications technical architecture. Provide subject matter expertise for all data tables and integrations to 3rd party systems.

· Use working knowledge of SQL, X++, and DMF to take on small-to-medium sized projects.

· Collaborate with the business stakeholders (finance / retail) and project team to gather in-depth understanding of business operations and business needs.

· Participate in analysis with project team to develop requirements for configuration, customization, and implementation. Create and maintain necessary technical and functional documentation.

· Implementing and maintaining standards for the Business Systems team consistent with IT policy, processes, and associated standards. This includes program change compliance and maintaining necessary cloud upgrades in Lifecycle Services.

· Responsible for Level 3 support of program defects, hardware and software applications, and security systems to resolve operational issues and restore services for various business applications. (ERP, CRM, HRIS, etc.)

· Participate in testing, quality management reviews and training including designs, prototypes and other work-product to ensure the requirements are fulfilled.

· Manage and create end-user training procedures. On occasion, might need to train QA team or business on any new or added functionality in the system along with normal system operation training.

Qualification:

· Bachelors degree required, masters degree is preferred

Experience and Skills required:

· 5+ years of Dynamics 365 project experience preferably working as a techno-functional lead for at least one complex Dynamics 365 deployment in a retail environment

· Working knowledge of Microsoft platform skills such as Power Automate, D365 Workflows, and OCR technologies

· Knowledge of Dynamics 365 Finance and Operations, Retail and Commerce (POS)

· Working knowledge of software implementation methodologies, structures, and concepts

· Excellent communication skills

· Can multitask and prioritize

· Must be able to self-direct/motivate

· Current certifications in Dynamics 365 Preferred