Job Description:
We are looking for an experienced Digital Product Manager to help shape the future of the hospitality and eatertainment industry. In this role, you’ll collaborate closely with internal and external business leaders, as well as cross-functional technology and operations teams to deliver unforgettable, best-in-class digital and physical guest experiences at the intersection of food, fun, and technology.
The ideal candidate is able to translate bold ideas into scalable product solutions. You’ll use guest insights and data to inform decisions, set and communicate clear priorities, and partner effectively with stakeholders across software engineering, strategy, operations, amusements, marketing, guest relations, and accounting to bring innovative experiences to life.
Keep reading if:
- You have a passion for identifying and building amazing guest experiences and solving real business problems
- Enjoy working in fast paced, collaborative environments
- You are excited to lead the product lifecycle from concept, to planning, to launch
Key Responsibilities
- Promote and create great customer experiences through innovative, quality driven product strategies and feature sets.
- Lead the product lifecycle from concept to launch for digital and physical guest-facing experiences in our venues (e.g., gamified experiences, cross channel offer acquisition and redemption).
- Collaborate with design, technology, marketing, and operations teams to define and prioritize features that elevate the guest experience.
- Lead and develop a team of Product Owners.
- Translate business goals, user needs, and technical requirements into clear product roadmaps, epics, features, and user stories.
- Own the initiative and feature backlogs to ensure highest value features are planned and aligned to key business dates.
- Use customer data, market research, competitive analysis, and testing to drive decisions—balancing innovation with operational feasibility.
- Champion guest-centered design principles utilizing common product management techniques and tools like Product Vision, User Personas and User Journeys to ensure solutions align to business goals and user experiences.
- With partners, define and analyze key performance indicators to measure the success of products.
- Build and manage relationships with internal business stakeholders and external partners/vendors.
- Identify opportunities to streamline workflows and optimize team processes through product improvements.
Qualifications
- 7+ years of progressive product management experience, ideally in hospitality, entertainment, retail, or consumer technology.
- 3-5 years of experience translating business strategy and analysis into consumer facing digital products.
- Bachelor’s degree in Business or Engineering or equivalent experience.
- Proven success in leading cross-functional teams to deliver end to end omni channel customer experiences.
- Strong grasp of Agile and Waterfall methodologies including scaled agile approaches, portfolio management practices, and delivery best practices.
- Experience using Product Management tools like Jira, Confluence, MIRO, Lucid Chart, and Figma.
- Familiarity with analytics and observability tools like Google Analytics, Adobe Analytics, and Datadog Product Analytics/RUM.
- Excellent communication, collaboration, and stakeholder management skills.
- Experience working with digital platforms, guest interfaces, or mobile experiences.
- Ability to thrive in a fast-paced, guest-obsessed, and collaborative culture.
- Analytical mindset with a strong ability to interpret data, user feedback, and testing results.
WHAT’S IN IT FOR ME?:
Dave & Buster’s / Main Event is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.
- Exclusive discounts on food and games at D&B & Main Event.
- Paid Time Off (PTO) that increases with tenure.
- 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
- Medical, dental, vision and voluntary benefits
- Part Time/Full Time benefits available
- Sub Benefits:
- Livongo, SurgeryPlus, and Telehealth benefits
- 401k with company match following 6 months of employment.
- Buster’s Legacy Fund (Support Team Members during difficult Times)
- Employee Assistance Program (EAP) Offerings.
- Work out facility on-site.
- Employee Power Card | Free Video Games.
We work hard, play hard and have FUN!
Salary Range:
80640
-
107520
We are an equal opportunity employer and participate in E-Verify in states where required.