Digital Business Analyst

About the team

You’ll be part of the Digital team, working closely with Program Managers, Project Managers, Product Owners and stakeholders across the business. The team plays a key role in delivering digital initiatives and improving the way our teams, systems and processes support the broader business. You’ll work collaboratively across different areas to understand business needs, solve problems and help deliver practical outcomes.

About the role

As a Digital Business Analyst, you’ll work closely with project and product teams to understand business needs, define requirements and support the delivery of digital initiatives. You’ll facilitate discovery and scoping sessions, analyse business and commercial information, identify opportunities for improvement and translate complex requirements into clear, practical solutions. You’ll also support testing, change and implementation activities while working with stakeholders at all levels to ensure solutions deliver meaningful business outcomes.

Key responsibilities

• Partner with Program Managers, Project Managers, Product Owners and business stakeholders to facilitate discovery and scoping sessions, understand business needs, gather and validate requirements, define priorities and translate requirements into clear business and functional documentation.

• Analyse business processes, commercial data, budgets, sales results and forecasts to identify opportunities for improvement, efficiencies and cost savings. Assess existing and proposed solutions, identifying business impacts, risks, benefits and dependencies to support informed decision-making.

• Develop and maintain business requirements, functional specifications, process maps and user stories, ensuring complex technical requirements are translated into clear and practical outcomes for the business.

• Support solution design, implementation and testing activities, working with technical and business teams to ensure solutions meet agreed requirements and deliver the intended outcomes.

• Support business transition and change activities, helping stakeholders understand and adopt new processes, systems and ways of working.

• Build strong relationships across all levels of the organisation, facilitate stakeholder meetings and workshops, and confidently present findings, recommendations and project updates to senior leaders.

• Work within an Agile environment and contribute to effective requirement prioritisation, scope management and delivery planning across multiple initiatives.

• Proactively identify issues, risks and opportunities throughout the project lifecycle and work collaboratively with stakeholders to develop practical solutions and resolve challenges.

Selection criteria

• 5+ years’ experience as a Business Analyst, ideally within a Digital or Ecommerce environment, with previous experience in retail or FMCG highly regarded.

• Demonstrated experience gathering, documenting and managing business requirements, developing user stories and functional specifications, and translating business needs into practical technology solutions.

• Strong analytical and problem-solving skills, with the ability to analyse data and business processes, identify trends and opportunities, and make recommendations based on commercial and business impacts.

• Proven ability to facilitate discovery sessions, workshops and stakeholder meetings, with confidence engaging stakeholders at all levels, including senior leaders and technical teams.

• Strong understanding of Agile methodologies and experience working collaboratively with Program Managers, Project Managers, Product Owners and cross-functional teams.

• Demonstrated ability to manage competing priorities, make informed decisions around requirements, scope and prioritisation, and work effectively across multiple projects and initiatives.

Why Join Us?

Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership courses (including our Women In Leadership program) to support your long-term growth. Be part of a purpose-driven organisation making a difference in healthcare, working with a collaborative and supportive team.

Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.

Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.

Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.

Exclusive savings – Access generous team member discounts across a wide range of products with our partnership with Flare, including company-wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank, novated leasing and a team member discount card entitling you to savings in our Chemist Warehouse Pharmacies

Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.

Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.

Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

How to Apply!

If you're ready to join a team that is shaping the future of healthcare and retail, click Apply Now to visit our Careers Page and submit your application.

Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.